[Remote] Remote Member Experience Advocate

Note: The job is a remote job and is open to candidates in USA. Blue Cross and Blue Shield of Minnesota is dedicated to transforming healthcare and is seeking a Remote Member Experience Advocate. The role focuses on delivering exceptional service to members and providers through effective communication, problem-solving, and support for various inquiries related to healthcare products and services.

Responsibilities

• Talent for and a desire to help members by engaging and interacting with a wide range of people including leadership, support staff and internal and external partners
• Skillfully engage with members and customers to identify issues and apply customized solutions to meet their personal and technology needs
• Resolving member issues - determining what went wrong, asking questions and determining the appropriate actions
• Ability to multitask and navigate through many applications while providing a seamless experience to our callers
• Advocating for members by providing compassionate and proactive support
• Managing relationships with both satisfied and dissatisfied members
• Ability to maintain a strict standard of confidentiality to ensure that members protected health information is secure
• Capability to work remote and dedicate 90% of work schedule to interacting with members via the phone or other technology
• Demonstrates commitment to our values, practices, policies, and procedures
• Ensuring an optimum member experience by helping members achieve the best possible health outcomes which will increase member retention and grow brand awareness
• Capability to perform additional accountabilities including but not limited to working written or email correspondence and assisting others

Skills

• 1+ years of related experience. All relevant experience including work, education, transferable skills, and military experience will be considered
• Self-driven with the ability to work independently by taking personal accountability for their performance and actions
• Demonstrated resiliency, empathy, and ability to encourage and empower members to take actions to improve their health outcomes
• Ability to be empathetic, compassionate and demonstrate patience
• Strong communication and listening skills
• Ability to adapt to ever changing healthcare requirements and processes
• Ability to educate and provide creative solutions that empower members to make healthcare decisions that drive improved health outcomes
• Ability to remain calm in challenging situations
• Ability to work a weekly schedule that is shifted to enable the organization to meet member and business needs
• Advanced ability to navigate between numerous systems, screens, websites, and workflows to effectively provide personalized solutions for our members
• Computer literacy and typing skills (Ability to learn new process, technology, etc.)
• Ability to solve problems logically and critically
• Demonstrated effective time management and organizational skills
• Prior insurance, call center or healthcare experience
• Prior experience interacting with consumers
• Associate degree
• Microsoft Office (Outlook, Word, Teams, OneNote, Excel, etc.)
• 2 years of relevant customer service or call center experience

Benefits

• Medical, dental, and vision insurance
• Life insurance
• 401k
• Paid Time Off (PTO)
• Volunteer Paid Time Off (VPTO)
• And more

Company Overview

Company H1B Sponsorship