[Remote] Sales Development Representative

Note: The job is a remote job and is open to candidates in USA. SonderMind is a company dedicated to providing personalized mental health care. They are seeking a Sales Development Representative to manage the recruitment of licensed therapists, focusing on generating leads and ensuring candidates meet stringent requirements.

Responsibilities

• Manage a steady pipeline of inbound and outbound leads to attract and engage licensed therapy providers
• Lead outbound prospecting through email and cold-call campaigns, continuously testing and refining messaging to improve engagement and conversion
• Maintain consistent outreach activity across phone, email, and social channels, with accountability to daily and weekly metrics
• Screen and qualify prospective providers based on licensure, education, and clinical experience requirements
• Collect, verify, and document provider credentials (including NPI and CAQH) to support credentialing and onboarding
• Keep CRM records accurate and up to date, including next steps and follow-ups to maintain pipeline momentum
• Serve as the first point of contact for prospective providers, delivering a thoughtful and professional recruitment experience
• Partner closely with the credentialing team to ensure a smooth transition from recruitment to active provider status
• Contribute to team growth by participating in interviews, sharing best practices, and supporting the onboarding of new SDRs
• Own individual performance goals by tracking results, seeking feedback, and continuously improving outreach strategies

Skills

• 1+ years of inside sales or recruitment experience
• Demonstrated experience in handling high-volume inbound inquiries and generating leads through cold outreach
• Expertise in managing a large volume of relationships with prospective candidates and moving them efficiently through the recruitment funnel
• Self-starter with the ability to take initiative, adapt to changing demands, and stay ahead of recruitment targets
• Keen attention to detail, ensuring all candidate qualifications, licensure, and clinical requirements are met
• Excellent communication skills, both verbal and written, with a professional and positive attitude
• Strong organizational and time management skills, able to prioritize recruitment efforts effectively
• Experience in a fast-paced, high-growth environment where adaptability and resilience are essential
• Ability to effectively leverage modern AI technologies as part of their everyday workflow
• Experience in the healthcare or behavioral health industries
• Proficient in using CRM software (Salesforce preferred) and lead generation tools (e.g., Sales Navigator)
• Familiarity with job-relevant AI platforms such as Gemini, ChatGPT, Claude, GitHub Copilot or other industry-standard AI productivity tools

Benefits

• A generous PTO policy, with a minimum of three weeks off per year
• A holiday schedule that follows standard U.S. holidays
• Free therapy coverage benefits to ensure employees have access to the care they need (must be enrolled in a qualifying medical plan to participate)
• Competitive Medical, Dental, and Vision coverage, with plans to meet every need — including HSA (with $1,100 company contribution) and FSA options
• Employer-paid short-term disability, long-term disability, life & AD&D, plus coverage of the salary difference for up to seven weeks of short-term disability leave (after the required waiting period)
• Eight weeks of paid Parental Leave; if the parent also qualifies for STD, this benefit is in addition, allowing for 8–16 weeks of paid leave
• 401(k) retirement plan with 100% match on up to 4% of base salary, immediately vested
• Join teammates from across the country at our annual company gathering
• Company shutdown between Christmas and New Year’s
• Supplemental life insurance, pet insurance, commuter benefits, and more

Company Overview