[Remote] Sales Operations Specialist

Note: The job is a remote job and is open to candidates in USA. Wiley is a company committed to transforming knowledge into impact, focusing on science and learning. They are seeking a Sales Operations Specialist to support sales and marketing by maintaining critical systems and data, driving operational efficiency, and collaborating across teams to enhance sales performance.

Responsibilities

• First point of contact for incoming requests via our Sales Ops email alias and Slack channels — you’re someone our teams rely on
• Own and maintain our internal Knowledgebase, keeping it accurate, organized, and useful
• Develop strong proficiency in Salesforce — including reporting, data management, and supporting team workflows and become a go-to resource for zyBooks sales
• Help maintain data integrity and accuracy across all platforms so our teams can trust what they’re looking at
• Support report/dashboard creation, maintenance, and delivery to stakeholders across the zyBooks organization
• Assist with managing our data mining assets and integration of 3rd party data
• Collaborate closely with the Director of Sales, Regional Sales Managers, Sales Operations Manager, and Senior Data Analyst on team initiatives and projects
• Learn and take ownership of a growing suite of sales tools and help troubleshoot in times of need
• Partner with the Sales Operations Manager to develop and deliver clear 'how-to' sessions and process training for the broader team
• Show up engaged and prepared for meetings where Sales Operations has a seat at the table

Skills

• BA/BS degree or equivalent experience
• Hands-on Salesforce experience
• Strong written and verbal communication skills; comfortable presenting to both small and large groups
• Proficiency with Excel and Google Sheets
• Familiarity with collaboration and productivity tools like Slack, Zoom, and Google/Microsoft Suite
• Detail-oriented with a knack for staying organized across multiple priorities
• A team-first attitude and genuine desire to help others
• SQL or data querying experience (Mode is a plus)
• Basic HTML/CSS knowledge
• Background in higher education or edtech

Benefits

• Meeting-free Friday afternoons
• Professional development
• A wide range of opportunities to foster community, learn, and grow

Company Overview

Company H1B Sponsorship