Remote Support Specialist (Network, Systems & SharePoint) – L3

Remote Support Specialist (Network, Systems & Microsoft 365/SharePoint) – L2

Nexplay Consulting | IT Services for Hotels & Restaurants

Join Nexplay Consulting, a leading provider of IT solutions for the hospitality industry. We are seeking a Remote Support Specialist (L2) with hands-on experience in network support, Windows systems, Microsoft 365, and SharePoint to support client environments and assist with implementations and ongoing operations.

Responsibilities

Provide remote support for network setup, configuration, and troubleshooting (firewalls, switches, VLANs, IP addressing).

Assist with firewall policy updates, VPN support, and network issue resolution.

Perform routine Windows Server administration tasks (Active Directory, DNS, DHCP, Group Policy support).

Support Microsoft 365 tenant administration, including:

Microsoft Entra ID (Azure AD) user and group management

Basic identity and access management (IAM) tasks (password resets, MFA support, access assignments)

Reviewing sign-in logs, audit logs, and security alerts for troubleshooting and escalation

Assisting with conditional access policies (under guidance)

Lead Microsoft SharePoint initiatives, including:

Planning and architecture of SharePoint environments

Implementation and migrations (on-prem / SharePoint Online)

Administration and ongoing management

Permissions, governance, and site structure design

Provide support across the Microsoft 365 ecosystem (Teams, OneDrive, SharePoint integration).

Troubleshoot end-user issues and escalate complex cases to L3 engineers when needed.

Maintain clear, audit-ready documentation in ticketing systems and RMM platforms.

Follow standard procedures for security, compliance, and access control.

Requirements

2–4 years of IT support experience, with exposure to networking and systems

Working knowledge of:

Firewalls and switching (Fortinet, Cisco, Ruckus, Aruba, or similar)

Windows Server administration

Microsoft 365 tenant administration, including:

Microsoft Entra ID (Azure AD)

MFA and user lifecycle management

Security log and alert review

Experience with Microsoft SharePoint (Online and/or On-Prem), including:

Implementation and migrations

Administration and site management

Permissions and governance

Familiarity with:

Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)

Identity and security best practices

Strong troubleshooting, communication, and documentation skills

Certifications such as Network+, Security+, or Microsoft certifications are a plus

Why Nexplay?

Fully remote, flexible work environment

Strong growth path to L3 / Engineering roles

Hands-on experience across diverse client environments

Work with a team specialized in hospitality IT operations