[Remote] Technical Analyst, e-Commerce (Bilingual)

Note: The job is a remote job and is open to candidates in USA. DCM is a leading Canadian tech-enabled provider of print and digital solutions. They are seeking a fully bilingual Technical Analyst to provide technical support for their e-Commerce systems and manage ongoing account maintenance.

Responsibilities

• Provide first-level technical support and training to our clients to effectively utilize our e-Commerce applications via phone and email
• Address client inquiries and resolve technical issues promptly and professionally
• Set up and manage online user profiles and customer catalogues

Skills

• Bachelor's degree or relevant college diploma, with 1+ years of experience in a technical support or similar role
• Strong customer service, problem-solving, and technical troubleshooting abilities
• Working knowledge and experience using Microsoft Office Suite products
• Must be bilingual in English and French

Company Overview