[Remote] Technical Service Representative- Phoenix, AZ
Note: The job is a remote job and is open to candidates in USA. Pentair is a global company committed to improving lives and the environment through sustainable innovations. They are seeking a Technical Service Representative to provide quality support for pool and spa equipment issues, ensuring customer satisfaction through effective communication and problem resolution.
Responsibilities
- Provide quality telephone and email support with a high degree of customer service, technical expertise and timeliness
- Maintain current knowledge of all product offerings and technical support procedures in order to provide accurate solutions to customers
- Demonstrate experience in problem resolution and technical problem identification
- Work independently and with team to solve support issues. Escalate issues to third level support and supervisor when necessary
- Resolves customer problems, disputes, and complaints in an efficient, professional manner and according to company policy
Skills
- Provide quality telephone and email support with a high degree of customer service, technical expertise and timeliness
- Maintain current knowledge of all product offerings and technical support procedures in order to provide accurate solutions to customers
- Demonstrate experience in problem resolution and technical problem identification
- Work independently and with team to solve support issues. Escalate issues to third level support and supervisor when necessary
- Resolves customer problems, disputes, and complaints in an efficient, professional manner and according to company policy
- Understanding the customer support process using patience, compassion, and empathy
- Strong written and verbal skills are necessary for interacting with customers. Must be able to speak effectively with pool professionals
- Requires strong attention to detail, outstanding resourcefulness, flexibility and the ability to work independently as well as within a team setting
- Experience in technical product support (hands on, phone support, or other experience) is desired
- Technical experience related to design/diagnostics/repair of mechanical/electrical/hydraulic systems preferred
- Entry level knowledge of the 5 product groups within Pentair Pool
- High School Diploma required, associate's degree preferred
Benefits
- Health benefits
- A generous 401(k)
- Employee stock purchase program
- Disability benefits
- Life insurance
- Critical illness insurance
- Accident insurance
- Parental leave
- Caregiver leave
- Tuition reimbursement
- Paid time off
- Wellness programs to encourage a healthy work/life balance
Company Overview
Company H1B Sponsorship