[Remote] Technical Solutions Specialist
Note: The job is a remote job and is open to candidates in USA. StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. They are seeking a talented Technical Solutions Specialist to ensure technical support, product questions, and client inquiries are investigated and addressed, while collaborating closely with technical leadership, product managers, and software engineers.
Responsibilities
- Creating and debugging custom javascript snippets for clients
- Troubleshooting simple to complex system setups across various platforms
- Help guide users and clients alike with the technical intricacies of our platform
- Identifying root causes of technical issues and addressing potentially complex technical problems/questions and querying databases and monitoring systems, including SQL and/or Elasticsearch
- Taking ownership of escalations and highly technical problem solving
- Working with clients to help solve their technical issues
Skills
- Proven experience in technical support, product support, and/or software engineering capacity
- Proven skill in crafting technical documentation tailored for both technical and non-technical audiences
- Basic to intermediate Javascript and HTML experience is required
- Strong problem-solving and analytical abilities
- Experience identifying root causes of technical issues and addressing potentially complex technical problems/questions
- Experience querying databases and monitoring systems, including SQL and/or Elasticsearch
- Strong communication skills to explain potentially complex situations to team members and clients
- Experience with Google Tag Manager (GTM) and CMS systems (WordPress, Shopify, Hubspot) is a plus
- Basic to intermediate knowledge/experience in Digital Advertising is a plus
- Experience with GraphQL is a plus
Benefits
- Highly competitive salary
- Retirement/ 401K/ Pension Savings globally
- Competitive Paid time off packages including birthday's off!
- Access to a comprehensive mental health care program
- Health benefits from day one of employment
- Work from home reimbursements
- Optional global WeWork membership for those who want a change from their home office and hubs in London and Toronto
- Robust training and onboarding program
- Coverage and support of personal development initiatives (conferences, courses, books etc)
- Access to StackAdapt programmatic courses and certifications to support continuous learning
- An awesome parental leave program
- A friendly, welcoming, and supportive culture
- Our social and team events!
Company Overview
Company H1B Sponsorship