[Remote] Temporary Case Administrator (Legal Support)

Note: The job is a remote job and is open to candidates in USA. The American Arbitration Association is seeking detail-oriented Temporary Case Administrators to support arbitration and mediation case administration. This fully remote role provides administrative and customer service support to ensure fair and efficient dispute resolution processes.

Responsibilities

• Manage arbitration/mediation case tasks and schedules
• Communicate with parties, attorneys, arbitrators, and mediators
• Maintain accurate case records in the PRISM case management system
• Prepare and send correspondence; coordinate calls and video conferences
• Apply fee schedules and support billing activities
• Provide timely, professional customer service and problem-solving

Skills

• Associate's degree or equivalent combination of education and relevant experience
• Strong written and verbal communication skills
• Ability to interpret legal documents and procedural rules
• Intermediate skills in Microsoft Outlook, Word, and Excel
• Highly organized with strong attention to detail; able to manage multiple priorities
• Professional, reliable, and able to maintain confidentiality

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