[Remote] Tier 1 Technician

Note: The job is a remote job and is open to candidates in USA. Lyra Technology Group is a private equity-backed holding company that invests in technology service businesses. They are seeking a Tier I Technician for Pact-One Solutions, where the role involves troubleshooting client issues, maintaining client relationships, and supporting network projects at dental practices in the Bay Area.

Responsibilities

• Drive to client sites in the Bay Area to set up workstations, troubleshoot dental software, and fix hardware
• Install, upgrade, and support Windows desktop and server operating systems
• Configure, troubleshoot, and maintain: Windows Servers and desktops, Active Directory, Firewalls, antivirus, email, and backup systems
• Provide on-site support while upholding strong, professional client relationships
• Coordinate with internal teams to resolve complex issues and implement projects
• Work from Home: When you aren't needed in the field, you’ll be supporting clients remotely from your home office
• Build Relationships: You aren't just a number here. You will get to know the doctors and office staff you support, becoming their trusted tech hero

Skills

• At least 1 year of technical experience (Retail IT/Repair experience is a great foundation!)
• Strong interpersonal skills are a must. Can you explain technical issues to a Dentist or Office Manager without using jargon?
• You have a valid CA Driver's License with a clean driving record. Company car and gas card will be provided for business use
• Ability to lift up to 50 lbs. You will be moving workstations, unpacking servers, and crawling under desks to get the cable management just right
• You are eager to learn. Dental IT involves specialized equipment (sensors, X-rays, practice management software)—we can teach you the tech if you bring the attitude
• Must be willing to travel to Las Vegas for a final in-person interview and be available to spend the first month of employment in Las Vegas for comprehensive training. (Hotel accommodations, transportation and food stipend will be provided.)
• Great customer service skills, with an attention to detail
• Proficient communication skills
• Successful applicants for this role must be able to pass a background check and drug test, as well as valid automotive insurance and a clean driving record

Benefits

• Company car and gas card will be provided for business use.
• Hotel accommodations, transportation and food stipend will be provided.

Company Overview