[Remote] Virtual Assist - Auto Adjuster - Remote

Note: The job is a remote job and is open to candidates in USA. Allstate is a company that has been protecting families for over 90 years, and they are seeking a Virtual Assist Auto Adjuster. In this role, you will work from home, leveraging technology to conduct remote inspections and provide exceptional service to customers whose vehicles require repair.

Responsibilities

• Communicate clearly and efficiently with all parties involved, ensuring that the customers’ needs are met with the highest level of professionalism and care
• Reviewing, writing estimates, creating supplements, and handling total losses for a wide variety of vehicles
• Investigate auto claims by performing detailed reviews of damage and interpreting policies to determine coverage
• Evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies
• Utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms
• Execute policies along policy agreements, and keep a clear record of your work in a claims system that you will be trained on

Skills

• 18 months+ previous experience in auto Collision estimating using CCC or Mitchell
• Demonstrated expertise in crafting comprehensive cost estimates for paintwork, body, frame restoration and mechanical
• Proficiency in using virtual inspection tools and applications
• Strong analytical skills to assess damages and write accurate estimates
• Excellent communication skills to interact with customers and stakeholders effectively
• Ability to work independently and manage time efficiently in a virtual work environment
• Familiarity with insurance policies and industry regulations related to auto claims
• On-camera presence when assisting customers, participating in team meetings, or as otherwise directed
• A dedicated workspace in your residence that is private and free from distractions
• A minimum internet bandwidth of 50 MB download speed and 5 MB upload speed
• Appropriate work surface and seating
• Willingness to work one of the specified schedules based on business needs
• Ability to attend 1-week of training that will take place in Wheeling, IL
• As a condition of employment, obtaining an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor

Benefits

• Medical, dental, and vision coverage.
• Allstate pension plan and 401(k) savings plan.
• Ayco financial coaching.
• Spring Health mental and emotional wellbeing resources.
• Paid parental leave.
• Adoption reimbursement.
• Paid time off.
• Tuition reimbursement.
• Wellness incentives.

Company Overview