[Remote] Virtual Sales Engineer (VTS) - West (Remote)
Note: The job is a remote job and is open to candidates in USA. Leybold is a global leader in vacuum technology, and they are seeking a Virtual Sales Engineer to drive sales in open territories and re-engage lapsed accounts. The role involves acting as the primary liaison for customers during pre- and post-sale activities, collaborating with sales and technical teams to enhance customer satisfaction and drive revenue.
Responsibilities
- Acting as a principal liaison for customers engaged in pre- and post-sale activities
- Take owneership of your designated teritorry, including re-engaging lapsed service customers, thereby driving revenue and enhancing customer satisfaction
- Serving as the primary contact for customers, guiding them through the sales process and ensuring they receive timely and accurate information on our offerings
- Working collaboratively with outside sales personnel to ensure comprehensive support and coverage of customer needs across all service lines
- Following up on leads generated through marketing efforts, while also providing requested quotes for the Service Business Line
- Delivering a general overview of all Service Products and demonstrating product benefits to potential clients
- Proactively managing open territory while also revitalizing relationships with lapsed service customers to boost sales initiative
- Collaborating with the applications and tech support teams to propose tailored product alternatives that align with customer needs
- Identifying opportunities for cross-selling additional Leybold products, including field services and service contract options
- Enhancing the overall satisfaction of our business lines through improved performance, which leads to greater efficiency in operational practices
- Actively promoting sustainable practices by reducing the need for commuting, which also reflects our responsibility towards reducing our environmental footprint
- Maintaining meticulous customer databases and thoroughly documenting all customer interactions and activities using our Customer Relationship Management (CRM) system
- Developing professional networks by actively engaging in lab and factory visits, enabling you to gain a deeper understanding of our operations and products
- Upholding the company culture that nurtures early-career professionals, helping them align with the expectations and values of our group
- Taking advantage of in-office work to receive immediate support and guidance from colleagues, facilitating faster learning and adaptation to the role
- Completing additional duties as directed by management, demonstrating flexibility and a team-oriented attitude
Skills
- A bachelor's degree in Engineering or another technical field, complemented by relevant business or marketing knowledge
- Exceptional communication skills, both oral and written, are essential for this role
- Proficient in using MS Office suite to execute daily tasks effectively
- A strong customer-centric approach, along with the ability to thrive in a collaborative and dynamic team environment, is necessary
- Demonstrated critical thinking abilities and attention to detail are crucial for success in this position
- Must be adaptable and a great teammate who can adjust to changing situations
- A self-starter with a strong work ethic, eager to learn and grow within the organization
- Possession of a valid driver's license is required
- Prior experience of 1-3 years in technical sales, business development, or a related field is advantageous
- Experience with vacuum equipment or technical product sales is a plus
- Familiarity with CRM applications is preferred
- Fluency in Spanish is an asset
Benefits
- Individual learning opportunities
- Worldwide job openings
- Specialized training from our dedicated academy
- Workplace safety standards
- Competitive compensation package
Company Overview