(REMOTE) Virtual Travel Assistant

Job title: (REMOTE) Virtual Travel Assistant in Ithaca, NY at Feyer&Associates

Company: Feyer&Associates

Job description: Core Responsibilities:

• Serve as primary customer contact, providing premium concierge-level service to travelers from start to finish


• Respond to telephone, email inquiries, and online travel submissions in a timely fashion


• Research and book Domestic and International travel packages including air, hotel, tours, and ground transportation


• Work directly with top suppliers like Expedia, Universal Studios, Princess Cruises, Avis, Delta, etc...


• Become familiar with multiple web-based booking engines and travel resources


• Pricing & and cost calculations for changes or added trip fees


• Provide e-tickets and take credit card payments over the phone.

Travel Planning and Sales:

• Plan and sell transportation, accommodations, insurance, and other travel services.


• Collaborate with clients to understand their needs and provide advice on suitable destinations, transportation modes, travel dates, costs, and accommodations.

Qualifications:

• No experience necessary; we will train


• Exceptional customer service abilities


• Superior written and verbal communication skills


• Strong organization with the ability to prioritize and multi-ask


• Job Type: Full-time or part-time

Benefits:

• Flexible Schedule: Enjoy the flexibility of working remotely.


• Personal Website: Opportunity to have a personalized website for professional representation.


• Daily Training Available: Access ongoing training to stay informed about industry developments.

Customer Communication:

• Provide relevant information, brochures, and publications (guides, local customs, maps, regulations, events, etc.) to travelers.


• Communicate effectively with clients to address inquiries, offer assistance, and ensure a smooth travel experience.

Booking and Financial Transactions:

• Book transportation, make hotel reservations, and handle payment/fees.


• Use promotional techniques and prepare materials to sell itinerary tour packages.

Issue Resolution:

• Address and resolve problems, complaints, or refund requests promptly.


• Maintain a high level of customer satisfaction through effective conflict resolution.

Industry Knowledge and Networking:

• Attend seminars to stay updated with tourism trends.


• Build and maintain a network with tour operators to enhance service offerings.

Skills:

• Fluency in English; multilingualism is a plus.


• Strong sales skills and commercial awareness.


• Effective interpersonal and negotiation skills.

If you have a passion for travel, excellent communication skills, and a knack for sales, we invite you to join our team as a Remote Coordinator. Embrace the opportunity to create memorable travel experiences for our clients while enjoying the benefits of a flexible schedule and continuous training.Powered by JazzHR

Expected salary:

Location: Ithaca, NY

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