Renewals Deal Desk Analyst (Remote)
Who We Are
Having surpassed $200M ARR and continuing to grow, AuditBoard is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: AuditBoard is top-rated on G2.com and Gartner Peer Insights.
At AuditBoard, we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the sixth year in a row, as ranked by Deloitte!
AuditBoard is currently seeking a driven and enthusiastic Renewals Deal Desk Analyst to become part of our expanding Order Management team. The primary objective of this role is to ensure the enforcement of company renewal policies by verifying the accuracy of renewals orders/contracts, ensuring adherence to clean order protocols, inputting and maintaining order and contract data into our record-keeping systems, and assisting the renewals team with contract questions, policy guidance, and combined deals. In addition to primary responsibilities, this position offers a fantastic opportunity to aid in developing and implementing procedures, reporting, and system features that will boost business outcomes and elevate our organization to new heights. Come and join us to develop your career and have a great time in a challenging and rewarding environment!
Key Responsibilities
Execute and enforce company renewal booking policies
Verify order and contract details for accuracy and completeness
Ensure timely and accurate recording of order information into Sales and Accounting systems, and communicate any issues or delays to relevant stakeholders
Provide knowledgeable and efficient support on renewal-related inquiries
Collaborate with management and other teams on cross-functional projects to improve renewals processes, systems, and customer experiences
Assist with the coordination and contracting of combined deals, concessions, and product swaps
Generate, maintain, and analyze renewal order metrics reporting
Attributes for a Successful Candidate
3+ years of prior experience in a deal desk, order management, or billing role.
Strong analytical and problem-solving skills, with the ability to interpret and act on data to drive positive business outcomes
Detail-oriented with the ability to work in a fast-paced environment while managing multiple priorities
Excellent communication and interpersonal skills, with the ability to collaborate across multiple teams, processes, and systems
Understanding of deal support/commercial topics, basic accounting, revenue (ASC 606), and billing principles
Strong organizational and time-management skills, with the ability to prioritize tasks and meet deadlines
Nice to Have Experience
Familiarity with SaaS order methodology and software delivery
Proficiency in SFDC and CPQ software with hands-on experience
Knowledge of regulatory compliance requirements related to order and data management (e.g. SOX, GDPR, CCPA/CPRA)
Proficiency in Excel and Google Sheets
Our Company Values
Customer obsession: Apply relentless focus on listening to and understanding customers as the core of everything we do
Win, together: Drive to be the best while supporting each other’s success
Gritty resilience: Thrive in a fast-paced and dynamic environment, balancing immediate priorities with big-picture strategic goals
Personal improvement: Stay eager to share insights, seek feedback, and continuously learn
Constant innovation: Challenge the status quo and drive improvements
Perks*
Launch a career at one of the fastest-growing SaaS companies in North America!
Live your best life (LYBL)! $200/mo for anything that enhances your life
Remote and hybrid work options, plus lunch in the Cerritos office
Comprehensive employee health coverage (all locations)
401K with match (US) or pension with match (UK)
Competitive compensation & bonus program
Flexible Vacation (US exempt & CA) or 25 days (UK)
Time off for your birthday & volunteering
Employee resource groups
Opportunities for team and company-wide get-togethers!
*perks may vary based on eligibility/location
Please note that background checks are required. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may have access to highly sensitive data, including employee data, customer data, company financials, and proprietary product information.
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