REO Title Curative, Default Services - REO

Overview

Are you an ambitious and self-motivated person interested in a rewarding career.  Do you have work experience in the real estate industry or experience with vendor management?  Do you have customer service experience as well as are you proficient with Microsoft Word?  ServiceLink, one of the top providers in the mortgage services industry and we are seeking an individual like yourself to join our team.  Now is the time to join our team and become a part of something big.

Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.

A DAY IN THE LIFE

In this role, you will…

Review title commitment for clearance and assure all items are accounted for including but not limited to updating payoff, taxes, and HOA

Resolve curative issues like prior mortgage, judgments, UCC liens, municipal liens, encroachment issues, among others

Review daily reports to ensure completion of client assigned tasks

Maintain assigned files with daily notes and updates

Have the ability to handle high volume

Follow payment processes per client expectations

WHO YOU ARE

You possess …

Proven work experience within the title insurance industry-title clearance, examination of documents like deeds, mortgages, judgments, liens, etc

Proven exceptional customer service skills

Proficient knowledge of real estate title, deed preparation and closing

Excellent follow through and organizational skills

A level of high energy with a positive attitude

The ability to use and have advanced computer skills and are proficient with the Microsoft software products

The ability to think outside of the box, troubleshoot common issues, and work independently on assigned workload

Excel skills (V Look Ups and Reports)

Responsibilities

Review daily reports to complete all assigned client tasking

Provide daily file updates per client expectations

Follow referral process per client expectations

Review title commitment for clearance and assure all items are accounted for including but not limited to updating payoff, taxes, and HOA

Follow payment process per client expectations including having correct billing codes

Follow escalation process internally and externally to provide customer service

Address inquiries from client or internal staff professionally and in a timely manner  

Maintain open communication with management and clients

Resolve curative issues within expected timeframes for transactions to close on time

Attend and participate in on camera team meetings

All other duties as assigned

Qualifications

High School Diploma or equivalent required.

Practical work experience within real estate industry examining and/or curing title issues

Proficient knowledge of real estate titles, deed preparation and curative process

Proven customer skills

Must be able to use and have advanced computer skills and be proficient in the Microsoft software products

Excel skills (V Look Ups and Reports)