Reports Analyst

Company Overview

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Position Purpose:
The Reports Analyst works individually and in a team environment to develop and maintain quality analyses and processes within Global Support Services and across cross-functional teams. Responsibilities of this position include: Data Analysis, Process Improvement, and Documentation.

Job Requirements:
Provide daily/weekly/monthly operations performance metrics in a timely manner with data integrity

Work with management to define reporting and data requirements and produce timely internal or customer deliverables

Create and distribute routine and/or ad-hoc reports in support of non-standard requirements

Perform analysis to validate process compliance and provide trend/early-warning analysis

Identify opportunities to improve processes and performances

Partner with team members to build and maintain call scorecards to measure productivity and performance

Document work instructions, process flows, and knowledge management materials to ensure accurate depiction of processes within the team and/or across Global Support Services

Provide back-up support during periods of high-volume workflow

Take on additional projects as assigned by manager

Work both independently and in a cross functional team environment

Qualifications :
Work in US business hours

Completed Highschool/Diploma/Vocational course

At least 1-2 years of relevant reporting experience preferably in BPO/Call Center industry

Advanced Excel and Access skills

Strong analytical, problem solving, and mathematical skills with a detail oriented mindset

Excellent verbal and written English

Team player as well as ability to work individually with minimum supervision

Strong interpersonal skills to facilitate cross functional interaction

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.