Reservation Support Coordinator
Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.
Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.
About the Role
Our growing remote travel support team is seeking reliable and detail-oriented individuals to join us as Reservation Support Coordinators. In this position, you'll assist clients with organizing travel arrangements, monitoring reservation details, and helping ensure every step of the planning process is handled efficiently and accurately.
This opportunity is a great fit for individuals who enjoy assisting others, staying organized, and working independently in a flexible remote setting. Training, onboarding, and ongoing mentorship are provided, making this role suitable for both entry-level applicants and individuals with prior customer-facing experience.
Responsibilities
Support clients with vacation planning requests, timelines, and travel preferences
Assist with coordinating accommodations, flights, cruises, transportation, tours, and activities
Review travel selections, pricing, and availability through approved booking and supplier systems
Track reservation updates, confirmations, and itinerary information
Respond to client inquiries through email, phone, and online communication platforms
Help manage travel changes, booking revisions, and follow-up support requests
Maintain organized records and accurate client documentation within internal systems
Stay informed on supplier announcements, destination information, and promotional offers
Participate in virtual onboarding, training sessions, and ongoing development opportunities
Qualifications
Strong communication and interpersonal skills
Detail-oriented with solid organizational abilities
Ability to multitask and manage responsibilities independently from home
Comfortable using online systems, email, and basic computer applications
Reliable internet connection and professional communication habits
Self-motivated with a willingness to learn and adapt
Interest in customer service, coordination, hospitality, or travel support roles
Must be at least 18 years of age
Applicants must reside in the US, UK, Mexico, Australia, Spain, or other approved regions
What We Offer
100% remote work environment
Flexible scheduling options
Guided onboarding and structured training resources
Ongoing mentorship and skill development support
Access to travel supplier systems, booking platforms, and planning tools
Eligibility for travel-related incentives, discounts, and recognition programs
Advancement opportunities within a supportive and growing remote team