Retail Applications Analyst

David Yurman is a celebrated American jewelry company that aims to enhance its store technology stack and omnichannel capabilities. The Retail Applications Analyst will support and improve retail applications that enhance the in-store experience and customer journey, involving hands-on application support, project delivery, and collaboration with various teams.

Responsibilities

• Own day‑to‑day support for POS/clienteling/payment workflows across retail and corporate events (e.g., special sales), meeting SLAs/OLAs
• Triage incidents and problems; drive root cause analysis and permanent fixes with vendors and internal teams (Problem/Incident Mgmt)
• Execute release/upgrade cycles (sandboxes, UAT, test scripts, cutover plans); coordinate with store ops and vendor teams
• Maintain application configuration, environments, and user access/roles (SOX-compliant change & access controls)
• Monitor integrations and jobs; review logs and resolve failures (e.g., API, EDI, message queues)
• Deliver enhancements from discovery through deployment: requirements, solution options, estimates, test plans, change tickets, and training
• Analyze and optimize data flows between POS, CRM, OMS, ERP, and reporting (e.g., Salesforce, Oracle EBS, middleware)
• Support new store openings and relocations (device provisioning, peripherals, payments certification, network validation)
• Work closely with Retail Operations, CRM, Finance/Accounting, Loss Prevention, and IT Infrastructure
• Coordinate vendor work (Teamwork Commerce, Tulip, Adyen, logistics partners, integrators) and hold them to SLAs
• Translate business needs into clear functional/technical requirements and change requests; document user guides and SOPs
• Champion data accuracy and PCI/PII best practices; follow secure handling of payment tokens and customer data
• Contribute to playbooks/runbooks, test scripts, and knowledge base articles in Confluence; track work in Jira
• Implement, manage, and support retail applications, integrations, and SQL‑backed data workflows
• Coordinate release calendars and regression testing; lead UAT with super users and store teams
• Create implementation and cutover plans for projects and new store deployments
• Write and run SQL queries for analysis, issue triage, and validation; partner on API payload reviews
• Provide expert support for POS, payment terminals (e.g., Adyen AMS‑1), printers/scanners (e.g., Zebra), and iOS devices
• Proactively identify process/automation opportunities; recommend practical solutions and phased roadmaps

Skills

• Minimum 1-3 years experience in retail systems with hands-on POS/clienteling/omnichannel experience
• Demonstrated experience supporting production applications and leading small/medium projects
• Working knowledge of SQL (read/write basic to intermediate queries) and APIs
• Familiarity with iOS device management and SSO (Jamf/Intune, Okta/Azure AD), and web services concepts
• Strong documentation, communication, and stakeholder management skills
• Ability to juggle incidents, small enhancements, and project tasks in a fast-paced environment
• Experience with Teamwork Commerce POS, Tulip clienteling, Adyen payments, Salesforce, Oracle EBS, and middleware
• Knowledge of omnichannel flows: Endless Aisle, Ship-to-Store/BOSS(Buy Online Ship from Store/BOPIS(Buy Online Pick Up in Store), Store Fulfillment
• Exposure to monitoring/logging, reporting (e.g., Looker/Tableau), and basic scripting
• Understanding of ITIL practices (Change, Incident, Problem); retail inventory/transfer flows; store networking basics

Benefits

• Access to healthcare benefits
• 401(k) plan
• Bonus
• Employee discounts
• Summer Fridays (corporate roles)
• Generous paid time off
• Sick time

Company Overview

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