**Retail Baker (Customer Service) – Join arenaflex's Dynamic Team**

At arenaflex, we're passionate about crafting the finest artisanal bread and pastries that bring people together. As a renowned bakery, we're dedicated to delivering exceptional products while fostering a culture of efficiency, creativity, and excellence. We're seeking full-time and part-time customer-facing Retail Bakers to join our team and help us achieve our mission.

**About arenaflex**

arenaflex is a grassroots sourdough bakery in the heart of downtown Mesa, Arizona. We're committed to quality and innovation, and our team is passionate about creating a positive customer experience. Our bakery is a hub for community engagement, and we're looking for like-minded individuals to join our team.

**Job Summary**

We're seeking Retail Bakers who are passionate about providing exceptional customer service, maintaining a clean and organized facility, and promoting sales through education and product knowledge. As a Retail Baker, you'll work closely with teammates and staff at all levels of the organization to ensure seamless operations and exceptional customer experiences.

**Key Responsibilities**

* **Customer Service**
+ Adhere to aesthetically pleasing product display standards to entice customers to make purchases
+ Greet every customer in an authentically friendly, proactive, and welcoming manner
+ Educate customers on all arenaflex products, our mission, and the benefits of sourdough
+ Actively build relationships with clientele to encourage repeat business and maintain a positive reputation for arenaflex in the community
+ Promote ways to find, use, and store arenaflex products
+ Package orders and handle ready-to-eat product with respect and adherence to food safety standards
+ Craft quality made-to-order coffee and tea beverages for customers
+ Maintain cleanliness and order of customer areas, restock and face retail fridges, and fill displays
+ Enter daily inventory for online orders by 7am
+ Operate a Point of Sale and handle cash with maximum accuracy
+ Close cash register and customer service areas according to company standards and perform end-of-day reporting
+ Wash all dishes, sanitize all customer areas and counters, sweep and mop floors
+ Prepare leftovers and manage community donations at end-of-day closing
+ Promptly report issues to management or leadership
* **Light Bakery Production (Baking)**
+ Operate commercial ovens and bake primarily pizza and cookies according to set timelines and baking parameters
+ Top, decorate, and prepare pastries for customer display
+ Monitor items for quality control and report any issues to management
+ Process, prepare, and label food service products for customer consumption in accordance with food safety standards
+ Work in an organized fashion with an emphasis on time and task management
+ Consider needs of and prepare for next shift success
+ Organize products for daily transfer and accurately complete transfer logs
+ Wash all dishes, sanitize all production counters, sweep and mop floors
+ Uphold cleanliness of production areas and perform facility and equipment maintenance routines

**Qualifications**

* Comprehensive understanding of and passion for sourdough a plus
* Must produce a valid ID and food handling certification
* Must show 2 years of verifiable customer service and cash handling experience
* Must be good multi-tasker, time manager, and team player
* Work weekends and stay until all tasks are completed
* Ability to maintain a friendly attitude and push towards positive conflict resolution even when dealing with disgruntled customers
* Position may require safely operating lift gates on box trucks on occasion (training to be provided as needed)
* Should be able to lift 50 lbs without complication
* Must be able to stand for the entirety of a shift, up to 8 hours

**Our Ideal Candidate**

* A versatile team player
* Energetic and friendly
* Ready for challenges
* Punctual and reliable
* Accepting of change and feedback
* Organized and efficient

**Available Shifts and Compensation**

We have available shifts all days of the week. Compensation is $15.00 - $16.00/hour.

**Benefits and Perks**

* Health, Dental, and Vision Insurance
* Voluntary Life and Accident Insurance
* PTO and Sick Time for FTE
* Opportunities for growth and career development
* Competitive compensation package

**Work Environment and Company Culture**

arenaflex is a dynamic and fast-paced environment that values teamwork, creativity, and customer satisfaction. Our team is passionate about delivering exceptional products and experiences, and we're looking for like-minded individuals to join our team.

**How to Apply**

If you're passionate about customer service, baking, and creating a positive customer experience, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by visiting our bakery in person.

**Equal Opportunity Employer**

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that values diversity, equity, and inclusion.

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