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Note: The job is a remote job and is open to candidates in USA. Chase is committed to delivering exceptional customer service and supporting military families. As a Retail Customer Service Account Specialist I, you will be the first point of contact for clients, providing comprehensive support for financial products and managing a high volume of inbound calls while building strong customer relationships.

Responsibilities

• Manages a high volume of inbound calls (potentially over 100 daily), delivering comprehensive support for financial products
• Utilizes customer service expertise to interpret needs and deliver continuous insights
• Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
• Excels both independently and collaboratively, driving team success and achieving goals
• Follows all regulatory and departmental practices and procedures diligently
• Takes ownership of each customer interaction while treating them with respect and responding with empathy

Skills

• Must be a spouse of a currently serving member of the U.S. Army, Marine Corps, Navy, Air Force, or Space Force, including active, reserve, and National Guard components.
• Reside approximately within a 90-mile radius of the JPMC Center in the following address: 1818 S. 6th Avenue, Tucson AZ 85713
• Communication, information gathering, and decision-making skills
• Customer interaction and support skills with at least 1 year of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately
• Ability to manage complex customer interactions using empathy, composure, and sound judgment
• Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments
• Adaptability and efficiency in fast-paced, dynamic, and results-driven environments
• Ability to solve problems and effectively present and explain solutions
• Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals
• Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting
• Developing ability to use data to understand issues and opportunities
• Developing skills in using AI technology for automation and prompt writing

Education Requirements

• High school diploma or GED required

Company Overview

• Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase. It was founded in 2000, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is https://www.chase.com/.