Revenue Operations Manager

About the Job

Palette is a fast-growing startup at the center of the creator economy. Our team of 80+ is working towards defining the standard for talent management and marketing in an era of new media dominated by digital-first entertainers.

Our management infrastructure mirrors the depth of attention given to the world’s biggest cultural and entertainment icons, and previously reserved for artists in traditional arenas of entertainment. Today, it services a roster of 200+ creators and influencers with a combined following of 1B+ serving over 45.8B impressions monthly. Our creators have starred in Super Bowl commercials, launched national brands, and have been featured in nearly every major publication.

Our marketing agency executes strategy for some of the most influential brands and organizations in the world, including: The Biden White House, Amazon, simplehuman, and the Gates Foundation. 42% of Americans under the age of 40 are no longer accessible through traditional marketing channels – we enable organizations to speak to those audiences. Our marketing team has been recognized with 5 Shorty Impact Awards, and has advised three US Presidents on the future of the internet.

About the Role

We’re hiring our first Revenue Operations leader—a highly strategic and hands-on operator who will build and scale our RevOps function from the ground up. This is a department-of-one role (for now) with significant ownership and visibility across the organization. You’ll partner closely with Sales, Talent, Partnerships, Finance, and Leadership to bring structure, clarity, and scalability to how we generate and manage revenue.

You’ll own HubSpot, define our revenue data model, improve pipeline visibility, and create the operational backbone that enables smarter, faster decision-making. This role is ideal for someone who thrives in 0→1 environments, enjoys building systems from scratch, and has experience navigating the nuances of the entertainment / creator ecosystem.

Responsibilities

Revenue Systems & Infrastructure
Own and optimize HubSpot (CRM architecture, workflows, automation, integrations)

Design and implement scalable processes across the full revenue lifecycle (lead → deal → revenue)

Evaluate and manage additional tools across the GTM stack (e.g., attribution, forecasting, reporting)

Data & Analytics
Define and maintain a clean, reliable source of truth for revenue data

Build dashboards and reporting to track pipeline health, conversion rates, deal velocity, and revenue performance

Translate data into actionable insights for leadership and GTM teams

Pipeline & Forecasting
Establish forecasting methodologies and pipeline management best practices

Identify gaps and inefficiencies in funnel performance and drive improvements

Partner with leadership on revenue planning and goal-setting

Cross-Functional Alignment
Act as the connective tissue between Sales, Talent, Partnerships, and Finance

Standardize processes and definitions across teams (e.g., stages, KPIs, attribution)

Support compensation planning, territory design, and performance tracking

Build & Scale RevOps
Create the RevOps roadmap and prioritize initiatives based on business impact

Lay the foundation for future team growth (hiring, tooling, processes)

Bring structure to a fast-moving, sometimes ambiguous environment

Qualifications

Core Experience
5–10+ years in Revenue Operations, Sales Operations, or related roles

Experience as a foundational or early RevOps hire (or operating with high autonomy)

Deep hands-on experience with HubSpot

Strong data fluency—comfortable working with datasets, building reports, and identifying trends

Experience designing dashboards and forecasting models

Familiarity with integrations and data flows (without needing to be a full engineer)

Background in entertainment, media, talent management, or creator economy preferred

Builder mindset: you like creating order from chaos

Strategic but willing to execute

Strong cross-functional communicator who can influence without authority

Comfortable being a team of one while building toward something bigger

The following skills are not required, but a plus:
Experience with tools like Salesforce, Looker, Tableau, or similar analytics platforms

Exposure to commission planning and incentive design

Experience supporting hybrid revenue models (services + partnerships + talent)