Revenue Specialist I, ROPS

DaVita Kidney Care is seeking a highly motivated and detail-oriented professional to join their team as a Revenue Specialist I. In this role, you will be responsible for ensuring the successful onboarding and development of Registration Teammates while maintaining high standards of patient and partner service.

Responsibilities

• Delivers informal and formal learning solutions in a manner that is both engaging and effective
• Prepares for and conducts training sessions using various learning methodologies and formats (including in-person, virtual, and self-paced)
• Encourages participation and builds learner motivation
• Actively demonstrates WECARE behaviors
• Adapts to differences in communication and learning styles
• Delivers constructive feedback and coaching sessions with teammates to support professional growth and improve role performance
• Participates in training projects and activities, using learning metrics and analytics to measure the impact
• Collaborates with leadership, program sponsors, Quality Oversight and other resources
• Assists in analyzing and interpreting audit data to identify trends and opportunities
• Utilizes the ONEReg audit tool to conduct thorough audits of Track teammates' work to ensure accuracy and adherence to processes
• Maintains accurate detailed record of audits and coaching sessions
• Assists in the design and development of informal and formal learning solutions using a variety of methods under the direct guidance of the Supervisor or Instructional Designer
• Maintains and develops new instructional training material
• Assists in the development of targeted workshops
• Coordinates BDP updates and develops new processes based on team opportunities or industry changes
• Assists with onboarding activities for TMs joining the Village/Team
• Reviews new hire lists and coordinates onboarding and learning advisor activities
• Updates dashboards, calendars, new hire lists and TM trackers for their respective areas of responsibility

Skills

• Minimum of One (1) year of Registration/Insurance Verification experience
• Strong knowledge of internal Registration processes/BDPs and DaVita Policies and Procedures
• Effective training and presentation skills
• Passion for training and people development
• Effective planning and time management skills
• Independent judgement and decision-making skills
• Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
• Excellent interpersonal skills
• Strong written and verbal communication skills
• Ability to maintain confidentiality and discretion regarding teammate performance
• Consistent, regular, punctual attendance as scheduled
• Experience in training, coaching, auditing or process development
• Knowledge or experience working with a variety of healthcare insurance payers
• Proficient in Microsoft SharePoint

Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

Company Overview