SaaS Project Manager

SaaS Project Manager (Fully Remote)About the Role

Visionlink is seeking a proactive and detail-oriented Project Manager to support the delivery of our SaaS platform and client implementations.

This customer-facing role bridges Product, Engineering, and Client Success teams to move custom development projects from initiation through release.

Our customers serve at-risk populations, so priorities can shift quickly in response to real-world events. The work is meaningful and requires adaptability, strong judgment, and clear communication strategies. The ideal candidate has remote work experience, is highly self-directed, and excels at aligning distributed teams.
• *A cover letter or letter of interest is required, along with your resume.**

Key Responsibilities
• Lead end-to-end delivery of SaaS projects, including custom development and new customer implementations
• Collaborate with Engineers and Business Analysts to define and refine product requirements and customer needs
• Translate business requirements into clear user stories, acceptance criteria, and development-ready tickets
• Manage project timelines, scope, and priorities across multiple initiatives
• Identify and manage risks, dependencies, and blockers to ensure successful delivery
• Facilitate communication across distributed teams, ensuring alignment across time zones and remote-work dynamics
• Monitor and report on project progress, release status, and key milestones
• Support the development of Statements of Work (SOWs), including Level of Effort (LOE) estimates and task breakdowns
• Drive continuous improvement in project management processes, tools, and remote team collaboration

How We Work (and What to Expect)
• Competing priorities: Our customers operate in real-world, high-impact environments, so urgent needs can emerge quickly. You’ll need to be comfortable re-prioritizing frequently, context switching throughout the day, and making decisions with incomplete information
• Customer engagement: You'll work directly with customers, building rapport and trust over time. Understanding their needs—and how those needs evolve—is critical to prioritizing the right work and building relationships
• Multi-stakeholder environment: You’ll work with multiple teams who may have different goals and perspectives.

Strong alignment skills—especially the ability to clarify tradeoffs and drive decisions—are critical
• Communication across levels: You’ll communicate regularly with team members, leadership, and customers. Being able to adjust your message for different audiences—whether it’s detailed execution, high-level updates, or customer-facing conversations—is key
• High ownership: You’ll be expected to identify problems, propose solutions, and move work forward without waiting for perfect clarity
• Unblocking work: When progress stalls, you’ll step in—whether that means clarifying requirements, facilitating decisions, or coordinating across teams
• Fully remote, async-first: Clear written communication and proactive updates are essential to keeping work moving across distributed teams
• Balancing planned and reactive work: You’ll manage both roadmap-driven initiatives and more urgent, high-priority requests. Navigating that balance without losing momentum on longer-term work is a core part of the role.

What Success Looks Like
• Projects are delivered with clarity on scope, tradeoffs, and timelines—even when priorities shift
• Teams stay aligned and unblocked, despite competing demands
• You bring increasing structure to how work is prioritized and executed
• Stakeholders have confidence in delivery, communication, and decision-making
• You effectively balance responsiveness to urgent needs with longer-term progress

Qualifications
• 2–4 years of project management experience in a SaaS or software development environment
• Demonstrated success working in a fully remote or distributed team
• Strong understanding of Agile methodologies and the software development lifecycle
• Experience working with cross-functional teams, including Product, Engineering, and Customer Success
• Proven ability to manage multiple projects, priorities, and deadlines in a fast-paced environment
• Strong organizational skills and attention to detail
• Ability to work independently and proactively drive projects forward without close supervision
• Proficiency with project management and collaboration tools (e.g., YouTrack, Asana, or similar; Slack, Zoom, etc.)
• Excellent written and verbal communication skills, with an emphasis on clear, asynchronous communication

What We're Looking For
• A strong communicator who operates effectively in a remote-first environment
• A proactive problem-solver who takes ownership of outcomes
• Able to drive accountability and maintain momentum across distributed teams
• Highly organized and responsive, with strong follow-through
• Comfortable navigating ambiguity and adapting to changing priorities
• Passionate about delivering high-quality software and excellent customer experiences

Why Join Visionlink
• Competitive salary
• Comprehensive benefits package
• Generous time off policy
• Opportunity to contribute to a mission-driven SaaS platform and make a real-world impact
• Collaborative, high-performing remote team environment

Pay: $65,000.00 - $75,000.00 per year

Benefits:
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Application Question(s):
• Did you include a cover letter or letter of interest with your resume?

Location:
• United States (Required)

Work Location: Remote

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