Sales Application Specialist

POSITION SUMMARY

We are currently seeking a Sales Application Specialist to support our sales teams and customers across the Western U.S. Ideally, this individual will be based in the Pacific Northwest (Washington, Oregon, or California), Colorado, Nevada, Arizona, New Mexico, or Utah.

In this role, you will serve as a key partner to both our commercial and customer teams, helping drive the adoption and success of Natera's digital care optimization solutions. You'll work cross-functionally with Sales, EHR, Product, Operations, customers, and vendor partners to support solution presentations, manage implementations, optimize workflows, and ensure successful customer outcomes. This is a highly collaborative role that combines customer-facing engagement, project management, analytics, and healthcare technology expertise.

PRIMARY RESPONSIBILITIES

Assist in selling, managing implementations, running analytics, and monitoring account growth following project go-lives to ensure the care optimizations are implemented correctly

Provide field support for existing accounts where digital care optimizations have been implemented

Own project timelines, risks, dependencies, and stakeholder communication throughout implementation and post-go-live optimization

Key tasks includes

Work with Sales Team on new care optimization requests

Run reports on existing implementations and provide metrics for account reviews

Coordinate projects with internal support teams

Provide training and on-site customer support for new implementations

Identify existing issues or opportunities for improvement with customer EHR interfaces and provide feedback to clients, vendors, EHR team, Sales and Operations

Analyze EHR utilization data and work with clients to increase electronic order volumes

Work closely with EHR team on key initiatives and product updates

Perform other duties as assigned   

This role works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic) in order to perform the job

Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire

Must maintain a current status on Natera training requirements

Employee must pass post-offer criminal background check

QUALIFICATIONS

Bachelor’s Degree or an Associate’s Degree required

Minimum of 2 years of relevant related experience, preferably in the medical field or laboratory space

Must have knowledge of EHR systems, clinic and lab workflows

Epic EHR analyst experience preferred

KNOWLEDGE, SKILLS, AND ABILITIES

Exceptional customer service skills

Must be comfortable and proficient presenting to accounts virtually and in person

Self-motivation, with the desire and capacity to work both independently and collaboratively

Extreme attention to detail

Endless curiosity and a need to dive deeper for understanding

Excellent verbal and written communication skills

Excellent listening skills

Ability to manage multiple concurrent projects and priorities

Strong consultative problem-solving skills

Experience presenting to executive and operational stakeholders

Ability to interpret data and translate insights into actionable recommendations

Strong analytical skills and ability to understand both technical and functional details of projects/requirements

Experience running reports and monitoring accounts

PHYSICAL DEMANDS & WORK ENVIRONMENT

The duties are performed in a field / remote setting and also require the use of a computer

Duties might sometimes require working outside of normal working hours

Requires travel up to 70%

Compensation & Total Rewards 

This range reflects a good-faith estimate of the base pay we reasonably expect to offer at the time of  hire. Final compensation will vary based on experience, qualifications, and internal equity considerations.

This position is also eligible for additional compensation and benefits through Natera’s robust Total Rewards program, including:

Annual performance incentive bonus

Long-term equity awards

Comprehensive health benefits (medical, dental, vision)

401(k) with company match

Generous paid time off and company holidays

Additional wellness and work-life benefits

Compensation Range
$79,300—$119,000 USD

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.natera.com.

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents. 

Link: https://www.natera.com/notice-of-data-collection-california-residents/

Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information:
- BBB announcement on job scams 
- FBI Cyber Crime resource page