Sales Compliance Specialist

Sales Compliance Specialst (bilingual)
Location: Remote

PURPOSE & DESCRIPTION
The Sales Compliance Specialist is a subject matter expert that analyzes sales behavior patterns within call center, in-home, and in-store interactions.  This role is responsible for inspecting potential compliance risk and reporting findings to internal leadership. The Specialists review customer interactions and aggregate data to provide actionable insights for various Operations, Support & Product teams.

JOB RESPONSIBILITIES
Help identify and trend fraudulent activity and compliance issues through interaction analysis

Perform qualitative and quantitative analysis to understand and report on impactful trends to customer experiences and business targets

Utilize voice analytics software to find specific call types and create custom views that add business value

Contribute to ad hoc analytics & inspection projects that support business initiatives  

Conduct thorough and accurate audits of customer interactions and Expert performance utilizing various lead generation sources, such as machine learning models

Process ad hoc requests as assigned by Compliance leadership for supporting teams/departments

Clearly and concisely summarize findings though verbal and written communication

Create visual reports that help create narratives to accompany data

Demonstrate Core Values and Leadership Principles

WHAT YOU’LL BRING TO THE TEAM
Ability to handle sensitive data and discussions in a professional and discreet manner

Strong language comprehension, verbal and written communication skills

Strong time management skills

Ability to maintain productivity with minimal direct supervision 

Analytical, problem solving, outside-the-box and solution-oriented thinking

Technical skills and ability to learn

DESIRED QUALIFICATIONS
Bachelor’s Degree or equivalent work experience in a relevant field

Minimum of 6 months previous experience in compliance, fraud, legal, sales, customer service, quality or related field preferred

Microsoft Office Suite

Power BI knowledge (preferred)

Demonstrated ability to consistently achieve all performance metrics

Bilingual proficiency is required (English and Spanish)

WORKING CONDITIONS
Shifts are typically comprised of an 8-hour day at a computer workstation.

Overtime may be required according to business needs.