Sales Development Lead

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.
 
Our client is a growing flooring and remodeling company focused on building and scaling outbound sales initiatives, improving lead follow-up processes, and establishing stronger customer outreach systems as the business continues expanding.

Location
Fully Remote | 9 AM - 5 PM EST

Role Overview
The Sales Development Lead will help manage outbound outreach, lead qualification, appointment setting, and pipeline organization while supporting leadership in developing scalable outbound sales systems and processes.
This role requires someone with strong outbound sales experience, confidence handling customer conversations, and experience building or improving lead generation and follow-up workflows. The ideal candidate is organized, proactive, KPI-driven, and comfortable operating in a fast-paced environment.

Key Responsibilities
Outbound Outreach & Lead Generation
Conduct outbound outreach through phone, SMS, and email

Follow up with inbound inquiries, old leads, and pending estimates

Qualify prospects and schedule appointments

Maintain consistent communication throughout the sales pipeline

Sales Process & Workflow Development
Help establish outbound sales systems and workflows

Assist with scripting, follow-up structures, and lead management processes

Track KPIs and outreach performance metrics

Support leadership in building scalable sales operations

CRM & Pipeline Management
Maintain accurate CRM records and lead tracking

Organize follow-ups and customer communication

Ensure visibility and consistency across the sales pipeline

Qualifications
Experience
2+ years of experience in outbound sales, SDR, appointment setting, or call center environments

Experience with cold calling and lead qualification

Experience helping improve or build sales workflows preferred

Skills
Strong verbal English communication skills

Organized and KPI-focused mindset

Confidence handling outbound conversations

Strong follow-up and relationship-building abilities

Ability to work independently in fast-paced environments

Experience using CRM systems, Odoo CRM, dialers, Google Workspace, OpenPhone, or Aircall preferred

What Success Looks Like
Consistent outbound outreach and lead follow-up

Improved appointment booking and response rates

Organized and scalable sales workflows

Increased pipeline visibility and customer engagement

Opportunity
This is an exciting opportunity to help build and improve outbound sales operations within a growing company. The right candidate will play a key role in helping leadership create scalable outreach systems, improve lead conversion, and support continued business growth while contributing directly to the company’s sales infrastructure and customer engagement strategy.
Application Process:
To be considered for this role these steps need to be followed:
Fill in the application form

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