Sales Enablement Manager (Onboarding)

Multiverse is the upskilling platform for AI and Tech adoption.

We have partnered with 1,500+ companies in the US & UK to deliver a new kind of learning that's transforming today’s workforce.

Multiverse apprenticeships are designed for people of any age and career stage and focus on building critical AI, data, and tech skills. Multiverse learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.

In June 2022, Multiverse announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes the company the UK’s first EdTech unicorn.

But we aren’t stopping there. With a strong operational footprint and 800+ employees globally, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output. Join Multiverse and power our mission to provide equitable access to economic opportunity, for everyone.

Overview

We’re looking for a Sales Enablement Manager (Onboarding) to lead onboarding strategy, delivery, and iteration for our fast-growing Sales and Customer Success teams across EMEA. You’ll be responsible for ensuring every new hire—from BDRs to Account Managers to Sales Leaders—ramps with clarity, confidence, and impact.

This role is ideal for someone who is energized by program building, obsessed with first impressions, and passionate about helping others succeed. You’ll work closely with GTM leaders, Product Marketing, and RevOps to design a seamless, role-specific onboarding experience that accelerates time-to-productivity and sets the tone for long-term success.

Responsibilities

Onboarding Ownership

Own and continuously evolve onboarding programs across all Sales segments in EMEA (BDRs, AEs, AMs, and Sales Managers)

Design and deliver modular onboarding paths that balance global consistency with regional and role-specific needs

Develop field-relevant, high-impact content (e.g., playbooks, quick starts, manager toolkits) to support new hire success

Partner with hiring managers to ensure every onboarding cohort is well-supported and goal-aligned

Program Delivery & Facilitation

Facilitate or coordinate live sessions for onboarding cohorts—including product, messaging, tools, process, and methodology

Leverage LMS, Notion, Gong, and async tools to create engaging learning experiences within the flow of work

Standardize onboarding operating rhythms (kickoffs, wrap-ups, feedback loops) for consistent learner experience

Manager Enablement

Equip frontline managers with the tools, training, and communication flows they need to coach new hires effectively

Launch manager onboarding guides, enablement kits, and coaching cadences that reinforce early rep performance

Act as a trusted partner to sales leadership on team readiness, coaching expectations, and onboarding success

Measurement & Optimization

Define and track onboarding KPIs, including time-to-first-deal, early-stage pipeline generation, and manager engagement

Use Gong insights, survey data, and performance analytics to refine programming and prioritize improvements

Collaborate with RevOps to build onboarding dashboards and share regular reporting with key stakeholders

Cross-Functional Collaboration

Partner with Product Marketing and Commercial Strategy to integrate new product, messaging, and process changes into onboarding

Work with Enablement, Ops, and Talent teams to deliver a consistent and scalable new hire experience

Support onboarding planning for large-scale moments (e.g., new segment launches, hiring spikes, GKO onboarding tracks)

Success Metrics

Within 3–6 Months

Launch revamped onboarding programs for at least two roles or segments (e.g., BDRs, AEs)

Achieve ≥4.3/5 onboarding satisfaction score in post-program surveys

Reduce ramp time to first deal or key milestone by 15–20% compared to previous cohort baseline

Implement manager enablement playbook with 75%+ adoption across pilot teams

Deliver onboarding cohort health summaries and insights to GTM leaders monthly

Within 6–12 Months

Drive 20%+ improvement in early-stage pipeline creation or deal progression among new hires

Launch consistent onboarding paths for Sales Managers and CS segments

Improve tool adoption (Gong coaching comments, LMS completions, Guru views) across onboarding cohorts

Maintain onboarding NPS ≥8.5 from hiring managers and team leads

Establish onboarding as a trusted, scalable engine for rep success across the EMEA region

About You

3+ years in Enablement, Learning & Development, or quota-carrying Sales roles in a high-growth tech environment

Proven experience designing or managing sales onboarding programs with measurable business impact

Strong grasp of adult learning principles, instructional design, and facilitation techniques

Familiarity with sales methodologies such as Command of the Message, MEDDPICC, or Challenger

Excellent project management, content development, and stakeholder engagement skills

Fluent in enablement tools and systems (e.g., Gong, Salesforce, Guru, LMS platforms)

Creative, proactive, and passionate about helping teams thrive through structured, human-centered onboarding

How we hire

Benefits

Time off - 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days and 4 company-wide wellbeing days and 8 bank holidays per year

Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Gympass and access to Spill - all in one mental health support

Hybrid work offering - and the opportunity to take part in our work-from-anywhere scheme

Team fun - weekly socials, company wide events and office snacks!

Our commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.

Right to Work

Do you have the right to work in the UK? Unfortunately, at this time we cannot offer sponsorship for this role and we cannot consider overseas applications.

Safeguarding

All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.