Sales & Operations Manager
We are seeking a detail-oriented and commercially driven Senior Executive – Sales & E-commerce Operations to manage and optimise the day-to-day performance of Reflaunt-powered resale platforms.
This is a cross-functional role at the intersection of digital merchandising, partner management, operational execution, and AI-enabled workflows. You will play a key role in leveraging data and emerging technologies to drive efficiency, improve catalogue quality, and unlock growth opportunities.
The ideal candidate is analytical, tech-savvy, and solution-oriented, with the ability to work across stakeholders while continuously identifying smarter, more scalable ways of working.
Tasks
E-commerce Merchandising
Own and optimise online merchandising across categories, brands, and resale programs
Manage product onboarding, categorisation, tagging, and content accuracy
Ensure accurate product lifecycle status (active, hotlist, markdown, rejected, etc.)
Monitor stock availability, pricing, and sell-through performance
Drive seasonal drops, launches, and trading initiatives
Identify gaps, risks, and opportunities impacting sales and customer experience
Leverage AI-enabled tools to enhance catalogue quality, content enrichment, and merchandising efficiency
Sales & Partner Operations
Manage day-to-day coordination with assigned brand partners
Drive partner onboarding and ensure ongoing operational alignment
Track and resolve issues related to cancellations, returns, stock sync, and catalogue errors
Share regular performance insights and actionable recommendations with partners
Ensure adherence to Reflaunt processes and SLAs
Use data and AI-driven insights to proactively identify partner growth opportunities
Operations & Fulfilment
Oversee order flow and ensure smooth execution from listing to delivery
Coordinate with operations, logistics, and warehouse teams
Monitor inventory health and proactively flag discrepancies
Drive resolution of fulfilment-related issues impacting customer experience
Identify and implement process improvements, including automation and AI-led efficiencies
Performance & Reporting
Own tracking of key KPIs: sales, conversion, sell-through, cancellations, and availability
Deliver weekly and monthly performance reports with actionable insights
Conduct ad-hoc analysis across categories, partners, and campaigns
Maintain dashboards and ensure data accuracy
Leverage AI tools and data models to identify trends, forecast performance, and recommend actions
Cross-Functional Collaboration
Work closely with Operations, Tech, Commercial, and Marketing teams
Act as a key link between merchandising, partner needs, and operational execution
Support resolution of catalogue, pricing, and fulfilment issues
Contribute to building scalable, tech-enabled processes as Reflaunt grows
Requirements
Experience
5-7 years of experience in e-commerce, sales operations, merchandising, or similar roles
Experience with marketplaces or resale models is a plus
Exposure to fashion, luxury, or sustainability-driven businesses preferred
Skills
Strong attention to detail and organisational skills
Commercial mindset with understanding of e-commerce performance metrics
Proficiency in Excel / Google Sheets (pivots, basic formulas)
Strong communication and stakeholder management skills
Ability to manage multiple priorities in a fast-paced environment
Comfortable working with AI tools and digital platforms to improve workflows and efficiency
Curiosity and adaptability towards emerging technologies and automation
Proactive, ownership-driven, and solution-oriented
Benefits
Why Join Reflaunt
Rare hybrid role with real creative and strategic authority — you own the product and the brand
Work directly with the CEO and influence company direction from day one
VC-backed company entering its next phase of growth — significant career upside
Build meaningful technology with measurable environmental impact in the circular fashion economy
Backed by Fashion for Good, the CEO of Balenciaga, and Madaluxe
100% remote with a collaborative, international team