Sales Operations Systems Analyst

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey. 

What’s the Opportunity 

We are seeking a Sales Operations Systems Analyst to support and scale our go-to-market operations. This role will serve as a primary resource for CRM administration, user support, data quality management, system enhancements, and process execution across Sales. The ideal candidate combines strong technical aptitude with a customer-service mindset. They enjoy solving problems, improving processes, maintaining data integrity, and partnering closely with business stakeholders to drive operational excellence. 

This position reports to the Director of Revenue Operations and will work closely with Revenue Operations, Sales Leadership, Deal Desk, Customer Success Operations, and Business Systems teams. 

This role is located in the United States. 

Sales & Revenue Systems Administration 

Serve as a primary resource for day-to-day support of Salesforce and related go-to-market technologies

Investigate, troubleshoot, and resolve system, process, and data issues reported by business users

Partner with Business Systems and Development teams to document requirements, validate solutions, and support deployments

Execute user acceptance testing (UAT) and assist in validating system enhancements before release

Monitor system adoption and identify opportunities to improve user experience and process adherence

Support technology implementations, migrations, and operational rollouts across the go-to-market organization 

User Support & Stakeholder Partnership 

Serve as a primary point of contact for inbound sales operations and systems requests

Manage and resolve support tickets in a timely and professional manner

Partner directly with Sales, Deal Desk, Customer Success, and Leadership teams to understand business needs and recommend solutions

Communicate system updates, process changes, and best practices to end users

Deliver occasional live trainings and create short enablement videos to support process adoption 

Data Quality & Governance 

Monitor CRM data quality and proactively identify data integrity issues

Manage duplicate records, account ownership, territory assignments, and enrichment processes

Maintain integrations with enrichment and data providers such as ZoomInfo and similar platforms

Identify trends and root causes of recurring data issues and recommend preventative solutions

Support ongoing governance efforts to improve system accuracy, consistency, and scalability 

Process Improvement & Documentation 

Document business processes, system configurations, and operational procedures

Create and maintain training materials, knowledge base articles, and process documentation

Identify opportunities for automation and operational efficiency improvements

Assist in designing scalable workflows that improve user experience and reduce manual effort 

Reporting & Operational Analysis 

Support reporting and analysis related to territories, account assignments, capacity planning,

pipeline hygiene, and operational performance

Validate data used in forecasting, territory planning, and executive reporting

Assist in identifying trends, gaps, and operational risks through data analysis

Provide actionable insights that support decision-making across the go-to-market organization 

Qualifications 

2+ years of experience in Sales Operations, Revenue Operations, Business Systems, CRM Administration, or a related field

Experience working within Salesforce

Strong understanding of CRM data structures, reporting, and workflow management▪ Experience managing data quality, deduplication, enrichment, and user support processes

Understanding of CRM data structures, sales processes, and go-to-market operations

Experience supporting business users, troubleshooting operational issues, and documenting requirements

Experience participating in system testing, UAT, or technology implementations

Strong analytical and problem-solving skills

Excellent written and verbal communication skills

Ability to explain technical concepts to non-technical stakeholders

Highly organized with strong attention to detail

Ability to manage multiple priorities in a fast-paced environment 

Preferred Qualifications 

Experience with ZoomInfo, Clay, Gong, Nooks, or similar GTM technologies

Experience with workflow automation tools such as Zapier

Experience supporting territory management and account assignment processes

Experience creating training content, documentation, or user enablement materials

Familiarity with SaaS sales and revenue operations processes 

#LI-REMOTE
What We Offer: 

AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance. 

Competitive compensation package including stock options 

Flexible work schedule 

Comprehensive benefits including retirement plan match 

Opportunity to make a real impact every day 

Work with a dynamic and growing team 

Unlimited PTO 

We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.