Sales Support Specialist

Sales Support Specialist

 

 

JOB RESPONSIBILITIES

The Sales Support role is to assist the Account Managers in growing and maintaining business for ABB Optical Group. This includes providing value added services to customers and the sales team. The job requires teaming as well as solo work on various projects. This role supports the business performance within a Region.

Essential Responsibilities Include the following. Other duties and special projects within the region may be assigned.

 

Help Region Retain Business and Customer Escalations either from Account Managers or Customers through proactive outreach and extra TLC with at risk customers to assist AM’s as needed by Day-to-day Support of AM’s (At Risk Customers/Customers that don’t want to wait on hold)

Checking Order status

Check on lost packages

Account maintenance

Credit Assistance

Backorder reports as needed

Help with training customers as needed (ie: B2B, B2C, invoice look up for returns)

Vendor reports

Proactive outreach and extra assistance with at risk customers to assist AM’s as needed and new account on boarding to assist AM’s create stickiness

Assist on how to use website

Ensure they do not have any questions / if so answer

Try to find out if they are going direct for any manufacturer

Discuss Lab / GP

Set up follow up call cadence to check in again

Routinely and consistently utilize reports and business intelligence to assist with customer targeting

Consistently support POA deliverables on a monthly and quarterly basis

Effectively and professionally interact with all teammates within their respective region which could include inside sales, customer advocate, sales support, and Business Development

Develop and maintain strong working relationships with Internal and External Partners

Manage Sales Support Inbox- Coordinate with appropriate departments based on Sales Initiatives to ensure account set up and provide communication back to the Account Managers. Sales Program inbox includes Account maintenance, Lead Development and follow up

Adhere to all company sales policy and guidelines

 

Supervisory Responsibilities:   None

 

 

QUALIFICATIONS

Required Qualifications

High School diploma, GED or equivalent

At least two years of Outbound call center experience / Customer Service Experience

Solid Written and Verbal Communication Skills

Basic skills with general PC usage and applications

Basic skills with MS Office applications

 

Desired Qualifications

Bachelor’s Degree

Client Relationship Management (CRM) System experience

Ability to meet deadlines 

Ability to work with multiple groups and departments

 

 

 

For U.S. Candidates

Compensation Range

The anticipated base salary range for this position is $33,000 to $48,000 annually. This represents the good-faith estimate of the compensation range at the time of posting.

Actual pay will be based on job-related factors, which may include:

Geographic location

Relevant experience

Education and qualifications

Job-related skills

Internal equity considerations

Applicable minimum wage laws

This position may also be eligible for a bonus and/or commission plan, subject to the terms of the applicable plan.

 

Benefits

Depending on eligibility and position, employees and/or eligible dependents may participate in Company-sponsored benefit programs, which may include:

Medical, dental, and vision insurance

Life and group life insurance

Voluntary supplemental life insurance

Supplemental health benefits (critical illness, hospital, accident)

Short- and long-term disability

Paid family leave (where applicable by state law)

401(k) plan

Tuition reimbursement

Eyewear discounts

Time-Off Benefits

Eligible U.S. employees receive the following time-off benefits (subject to Company policy and applicable state/local laws):

Paid vacation and/or sick time

Paid holidays

Birthday PTO

(Some states require front-loaded sick leave; others accrue. The Company will comply with all applicable local requirements.)

 

Accessibility and Accommodations

Upon request and consistent with applicable law, ABB Optical will provide reasonable accommodations to individuals with disabilities during the application and hiring process.

To request an accommodation, please email HR@abboptical.com and include your name and contact information so we can follow up promptly.

Equal Opportunity Employer

ABB Optical is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or disability.

International Candidates

The compensation and benefits information in this posting applies to candidates hired in the United States. Candidates hired outside the United States will receive compensation and benefits aligned with their local market.

 

AB031