Salesforce Administrator

Position Description

Tenna is searching for an experienced Salesforce Administrator to join the team. Our Salesforce Administrator will assist various departments within the company to continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and execute on daily tasks associated with our roadmap. Ideal candidates will enjoy all aspects of end user experience including designing, scoping, building, training, and delivering solutions with user satisfaction being a priority.  The Salesforce Administrator should be comfortable with change management, as well as communicating, prioritizing, and managing all aspects of a Salesforce project.

Having the ability and comfort in analyzing business needs and translating them into systemized processes is critical. Ideal candidates will be empathetic, highly collaborative, and enjoy working with the Salesforce Platform.

Why Tenna?

At Tenna, we believe the best is right in front of all of us, and that each day holds more potential than the one before. We believe every new discovery can lead to something better than we thought possible. When we boil it down, the top five qualities that define the Tenna Team are quality-obsessed, gritty, continuous learners, collaborative problem solvers, and just plain awesome. Sound like you? Join us as we empower our customers to control their mixed assets on one comprehensive platform anytime, anywhere. Apply now!   

 
\n

Your Responsibilities:
Executes on all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules

Performs Salesforce configuration changes, including (but not limited to): Flow, Workflow rules (retired), Process Builder (retired), assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports

Configures and optimizes Agentforce Agents, defining Topics, Actions, and Instructions to automate business tasks while ensuring accurate intent detection

Designs and maintains Prompt Templates within Prompt Builder to ground AI responses in Salesforce data

Adapts existing Flows and builds new autolaunched Flows to serve as "Actions" for Agentforce logic

Manages sandbox environments & scratch orgs

Identifies and gathers requirements, translating into best practice, scalable solutions with a focus on exceptional user experience

Identifies unused or underutilized platform features

Assists with platform roadmap and defines priorities via liaising with stakeholders

Owns the communication of any platform changes to end users and stakeholders

Performs data management to improve Salesforce data quality, implementing rules and automation as needed

Conducts proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer

Monitors and improves user adoption

Trains new and ongoing users

Creates and updates technical documentation

Works with integrated applications including but not limited to Maxio, DocuSign, Custom CPQ, Custom Apps, E-Store (WordPress), Zapier, HubSpot etc.

Qualifications:
Bachelor’s degree is required or equivalent

5+ years of Salesforce Administration and hands-on experience with Sales Cloud is required

Experience working with salesforce territory management tools is required

Salesforce Administrator Certification is required

Salesforce AI Associate or AI Specialist Certification is strongly preferred

Trailhead Badges and/or Super Badges are required

Expertise with Salesforce Reports and Salesforce automation tools including Flow Builder, Flow Orchestrator, and Process Builder is required

Demonstrated understanding of Agentforce, Prompt Builder, and Generative AI concepts (LLMs, Grounding)

Practical knowledge of AI coding tools (i.e. Claude Code) to streamline Salesforce development, automation, and configuration

Solid understanding of Data Cloud (including configuring data streams and data models), Salesforce Data structures and custom objects

Solid understanding of Sales Engagement, Inbox, Einstein Conversation Insights, Pipeline Inspection

Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder are strongly preferred.

Familiarity with Service Cloud, Revenue Cloud and CPQ, Maxio, HubSpot, ZoomInfo, Chorus, help desk ticketing systems, i.e. JIRA, Help Scout is a plus

Solid understanding of LWC, APEX, Visualforce, and Agentforce Vibes is strongly preferred

Experience supporting SaaS applications and subscription modelling is a huge plus

Enjoys troubleshooting and solving problems

Excellent organizational skills and process driven

Passion for working in a high-growth, entrepreneurial environment, with the ability to demonstrate personal commitment and drive to set and exceed high standards

Benefits, Perks, & Additional Information:
Full-time opportunity.

Location: Remote – nationwide.

Travel is required, up to 10%

Competitive compensation packages offered.

Opportunities for growth and personal development within highly dynamic team.

Robust, low-cost benefit packages offered.

Benefit coverage begins the first date of employment.

Dependent Care offered.

401k match.

Employee referral bonuses.

\nAs an Equal Opportunity Employer, Tenna is committed to building a diverse team. We welcome different perspectives and opinions to foster innovation, authenticity, and excellence across all parts of our company and are committed to providing employees with a work environment free of discrimination and harassment.