Scheduler - Call Center (Remote/Work from Home)

Job Title: Scheduler – Bi Lingual English / Spanish

Full-Time

Summary: Primary duties, answering phones in a professional and courteous manner without giving medical advice, scheduling appointments. Must be bi-lingual English and Spanish

Task:

Answer telephone calls

Return all voicemail and email messages in a professional manner using proper phone and email etiquette

Take and relay messages

Ability to understand and keep to instructions, whether oral or written

Assist in other areas when needed

Fax or email records

Provide information to callers

Transfer callers to correct destination

Deal with queries from the customers

Schedule appropriate appointments for exams, surgeries, medical procedures

Effectively manage schedule and daily appointments

Thoroughly enter client and patient information into computer system

Maintain appointment diary either manually or electronically

Monitor and maintain office equipment

Tidy and maintain the scheduling area

Update databases

Perform other duties as assigned

Education and Experience:

High School diploma, some college preferred

Knowledge of computers and relevant software application

Knowledge of customer service principles and practices

Keyboard skills

Some call center experience desired

 Key Competencies:

Must be friendly, outgoing, “people oriented.”

Must be responsible for clocking in/out

Dependable and timely attendance is required.

Verbal and written communication skills

Information management

Attention to detail 

Initiative

            Show willingness and use own discretion in taking appropriate steps to finding        solutions to problems; present ideas to solutions

Cooperativeness

            Willingness to work with others

Flexibility

           Open to change; willing to perform tasking as assigned

Practice professional customer service by treating the client with courtesy and respect at all times.

Serve as “Ambassadors” for creating and maintaining goodwill for the company.

Build rapport with clients and pets.

Ability to effectively communicate and educate clients and answer non-medical questions.

Reliability

Stress tolerance

Independence

             Able and willing to perform task with little supervision

Team Player

Professional appearance required, scrubs are to be worn at all times and are furnished by the employee.

Ensure compliance with all company policies, procedures, and guidelines

Avoid gossip and treat co-workers with courtesy and respect at all times.

Other Qualifications:

Must be able to work 40 + hours a week Monday thru Friday and Saturdays as scheduled 8am to 5pm

Adhere to company policies and procedures

Bi-lingual – Fluent in English and Spanish