Scrum Master Patient Strategy /Patient Services

Role - Scrum Master Patient Strategy /Patient Services

Location - San Francisco, CA (REMOTE)

FTE

Experience - 10+

Must Have Technical/Functional Skills
• 8+ years of experience as a Scrum Master or Agile Delivery Lead.
• Experience supporting or delivering initiatives in pharma commercial, patient
• engagement, patient services, or related healthcare programs.
• Strong understanding of patient services workflows (onboarding, benefits, adherence).
• Experience working in regulated pharma commercial environments.
• Excellent facilitation and stakeholder management skills.

Roles & Responsibilities
• Act as Scrum Master for one or more Agile teams delivering Patient Services /
• Patient Strategy solutions.
• Facilitate all Agile ceremonies (Sprint Planning, Daily Stand-ups, Reviews, Retrospectives)
Support execution of initiatives related to:
• Patient onboarding and enrollment
• Benefits investigation and access services
• Patient adherence and persistence programs o Patient support services (PSP / HUB models)
• Remove impediments related to cross-functional dependencies (Commercial, IT, Compliance, HUB vendors).
• Work closely with Product Owners and BSAs to ensure backlog items reflect patient-centric outcomes.
• Track and report delivery metrics (velocity, sprint health, risks, depende ncies).
• Ensure Agile delivery aligns with pharma compliance, including GDPR/HIPAA, consent management, and MLR processes.

Support coordination across multiple teams and vendors involved in patient services execution

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