SDR Team Manager

About Us! 

Raptor was founded in 2002 with the mission to protect every child, every school, every day. Today, Raptor is a school safety partner for 60,000 schools in 55 countries, providing SaaS and mobile technology as well as comprehensive training and consultation solutions across the entire school safety life cycle, ranging from crisis prevention and preparation to emergency response and recovery. Raptor’s globally integrated product portfolio supports a school’s foundation of safety and wellbeing, including Emergency Management, Campus Movement, Student Wellbeing and Safety Training and Compliance.

About the Role

The US Sales Development Manager is responsible for sales development through research, prospecting, outbound lead generation, and inbound lead follow-up. The goal is to qualify sales prospects and get a meeting booked with a Sales Rep who will progress them through the sales funnel starting with a discovery call and then a product demonstration.  

The US Sales Development Manager will have established the trust of the team and has a passion for leading and mentoring. The US Sales Development Manager stays positive in challenging situations, keeps others motivated and serves as an advisor or subject matter expert to other members of the team. 

Responsibilities 

Serve as the SDR team’s escalation point as needed and/or when a tie-breaking decision is needed 

Collaborate with the Sales Development leadership team on process and procedure creation and improvement 

Lead routine team meetings to ensure clear communication and coordination

Lead a work review process to ensure effectiveness and quality 

Hold regular one on one and performance management conversations with Inbound SDR team members

Ensure team is properly trained and developing skills necessary for meeting future goals and becoming prepared for future growth in the Company 

Provide mentorship and feedback to team that champions exceptional prospect experience 

Help translate high-level department goals into team and individual goals for staff; report on progress in the form of team performance metrics .

Maintain a world-class culture of responsibility and accountability, including effective coaching, recognition, and upholding performance standards 

Participate in the hiring process by conducting interviews and making recommendations for employment  

Other daily execution as needed, ensuring cross-dept collaboration & communication  

Qualifications

Pattern of success in an SDR position, ideally in K12 SaaS

Demonstrated ability to effectively communicate, mentor, and influence in a peer group

Pragmatic with above-average problem-solving and creative solutioning abilities 

Strong business acumen 

Excellent mentoring, coaching and leadership skills (formally or informally) 

External candidates must have SDR leadership experience 

What's in it for you?

You join the gold standard in school safety software. 

You will join a company where innovation and customer collaboration are part of what drives new product development to help keep kids safe. 

You will work with diverse teams made up of some of the best minds in the industry.

You will get exposure to strong mentorship and leadership that have supported a long history of career advancement opportunities for our employees. 

You will have access to a robust benefits package that includes: 

Remote-first philosophy 

Flexible paid time off 

Paid parental leave 

11 Paid holidays per year 

Workplace flexibility 

Affordable health coverage (medical, dental, vision), paid 100% for employee only medical 

401(k) employer contribution to help you plan for the future 

Company paid life insurance, STD, and LTD 

Pet insurance

 
Due to the high volume of applications we receive, we are unable to personally respond to every applicant or provide individual feedback. Candidates selected to move forward will be contacted directly by our team. We appreciate your interest in Raptor Technologies.

If you are a resident of California, Colorado, New Jersey, New York or Washington, please reach out to hr@raptortech.com for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.

Raptor Technologies is an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, compensation, training, promotion, transfer, leaves of absence, and termination.