Seasonal (Temporary) Customer Service Call Center Agent
TRANZACT is a leading direct-to-consumer insurance services business, specializing in the distribution of Medicare Advantage, Medicare Supplement and Life & Supplemental insurance policies. Our focus is on leveraging our highly skilled team of over 3,000 professionals to deliver innovative solutions for our insurance carrier partners and provide consumers with a best-in-class experience.
We work with some of America’s largest insurance brands to attract, educate and connect with consumers. Our diverse team of analysts, writers, engineers, designers, business leads, data scientists and sales professionals all work together to create thoughtful, data-driven and effective marketing, technology, sales and servicing strategies. These efforts have resulted in TRANZACT earning recognition and winning awards from some of the biggest names in the industry.
When you become part of TRANZACT, you join a team of passionate people who push for excellence, follow through on commitments, and love to succeed together. Our culture rests on a simple principle – “Be Real” – that means being genuine, keeping your word, and having the courage to make tough decisions. Our “Be Real” values resonate and are meaningful to us. We are entrepreneurial, fast paced and empower our people. We know how to make things happen and know that our people are always the source of our success.
Seasonal Member Care Representative (Remote)
Work From Home
Seasonal (temporary) role ending 12/8/2026 or early 2027 (based on performance)
This is not a typical customer service role.
As a Member Care Representative at TRANZACT, you’ll support members—many over the age of 65—as they navigate important and sometimes stressful health insurance decisions.
If you’re someone who is patient, detail‑oriented, and takes pride in guiding people through complex information with care and accuracy, this role may be a strong fit.
What You’ll Do
Handle inbound and outbound calls lasting 15–30 minutes
Help members understand and confirm insurance application details
Communicate clearly, calmly, and compassionately—especially with older adults
Follow required scripts and compliance guidelines while sounding conversational
Protect sensitive Personal Health Information (PHI) at all times
Take ownership of each interaction to ensure members fully understand next steps
What This Role Requires
Comfort supporting customers who may feel anxious or confused
Empathy, patience, and professionalism throughout long or consecutive calls
Strong attention to detail and commitment to accuracy
Ability to learn quickly and adapt to structured tools and systems
Integrity and respect for confidentiality
Schedule & Work Environment
Full‑time, 8‑hour shifts
Shifts between 8:00 am – 11:00 pm ET
Your most likely shift will be 12p-8:30pm EST
Weekend availability required (you will be working at least one weekend day)
100% remote with a private, quiet workspace
Hard‑wired high‑speed internet required
What You Bring
High school diploma or equivalent
1+ year of customer service experience (phone‑based preferred)
Clear and professional phone communication skills
Comfort using multiple computer systems
Ability to stay focused and engaged during high call volume
English and Bilingual candidates encouraged to apply.
👉 If you want meaningful seasonal work where your care and accuracy truly matter, we’d love to hear from you.
TRANZACT is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Equal Opportunity Employer/Disability/Vet