Security Sales Engineer
Overview
The Sales Engineer is responsible for technical solution design, customer discovery, and pre-sales engineering activities to support revenue growth and successful project execution. This role partners closely with Sales, Product, and Operations to ensure customer requirements are accurately captured, technically feasible, and aligned to Interface’s solution portfolio.
Sales Engineers act as trusted advisors to customers, ensuring solutions are properly scoped, designed, and documented to enable efficient implementation at scale. This role is critical to delivering high-quality customer outcomes while maintaining design accuracy and operational efficiency.
Responsibilities
Customer Discovery & Solution Design
Conduct customer scoping sessions to understand business objectives, technical requirements, and operational constraints
Translate customer requirements into scalable, standardized Interface solutions
Design systems across video, access control, intrusion, and managed services environments
Evaluate existing customer infrastructure and determine reuse vs. replacement strategies
Provide “good / better / best” solution alternatives aligned to customer needs and budget
Technical Scoping & Documentation
Conduct on-site assessments and customer walkthroughs as needed
Produce detailed technical designs including:
Bill of materials (BOM)
Site layouts and architectures
Equipment specifications and infrastructure requirements
Document all assumptions, dependencies, and technical risks in the design package
Ensure all required documentation is complete prior to handoff to Project Management and Operations
Sales Partnership & Revenue Support
Partner with Sales to support deal strategy and customer engagements
Assist in RFP responses, proposals, and technical solution presentations
Provide product demonstrations and technical validation for prospective customers
Support development of ROI-based value propositions
Technical Feasibility & Risk Management
Assess solution feasibility across site conditions, infrastructure, and product capabilities
Identify and communicate risks early in the sales cycle
Recommend mitigation strategies and alternative approaches
Ensure compliance with industry standards and Interface best practices
Cross-Functional Collaboration
Work closely with:
Sales teams
Product Management
System Design Engineering
Operations and Field Services
Ensure alignment on scope, deliverables, and customer expectations
Support smooth transitions from pre-sales to implementation
Product & Solution Development Feedback
Identify gaps in current product offerings and provide feedback to Product teams
Participate in evaluation of new technologies and third-party solutions
Support pilot programs, AI/BI initiatives, and emerging solution development
Qualifications:
Required
Bachelor’s degree in Engineering, Computer Science, or related field (or equivalent experience)
3+ years of experience in systems design, solution engineering, or technical pre-sales
Experience designing or supporting:
Video surveillance systems
Access control systems
Intrusion Security systems
Strong understanding of system integration and technical architecture
Preferred
Experience in managed services, security integration, or multi-site enterprise environments
Familiarity with AI, video analytics, or remote monitoring solutions
Experience working with distributed enterprise customers (retail, QSR, etc.)
Key Competencies
Strong technical problem-solving and systems thinking
Ability to translate business needs into technical designs
Excellent communication and customer-facing skills
High attention to detail and documentation discipline
Ability to operate in a fast-paced, cross-functional environment
EEO Statement
Interface Systems will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin. The contractor will take affirmative action to ensure that applicants are employed and that employees are treated during employment, without regard to their race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment, or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship.
Interface Systems will, in all solicitations or advertisements for employees placed by or on behalf of the Interface Systems, state that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability.
Interface Systems is an Equal Employment Opportunity employer - all qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment, or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship.
If you need assistance or an accommodation in completing this application or during any phase of the interview process due to a disability, please contact us at recruiting@interfacesys.com. Any information will be treated as confidential and only used for the purpose of determining an appropriate accommodation as part of the recruiting process.