Seller Fraud Agent
StubHub is on a mission to redefine the live event experience on a global scale. As a Seller Fraud Agent, you will play a key role in protecting the integrity of the platform by reviewing seller accounts and identifying fraud risks.
Responsibilities
- Review seller accounts daily using internal & external tools and online research to validate identity and detect fraud patterns
- Analyze account information, to identify red flags and potential fraud rings
- Use Excel and internal systems to manage and document your investigations—this is your daily workflow
- Identify and escalate suspicious trends that may indicate larger fraud activity
- Meet established performance benchmarks:
- Collaborate with team members to continuously improve detection criteria and workflows
- Additional duties as assigned
Skills
- Worked in complex environments like customer service, collections, trust & safety, or seller operations
- Used Excel confidently to sort, filter, and build formulas—you live in spreadsheets
- Followed detailed SOPs to consistently meet or exceed high daily targets
- Created accurate, concise internal documentation to support team decisions
- Delivered results in solo, focused work with minimal supervision
- Comfortable with fixed shifts, including evenings, weekends, or holidays (training is first 4 weeks, Mon–Fri, 9-5)
- Quick to spot trends and connect the dots with strong deductive reasoning
- Thrive in autonomous roles where you can own your workflow
- Stay sharp during repetitive tasks without letting quality slip
- Communicate clearly and precisely in writing
- Naturally curious and willing to dig into the details to make smart calls
- Experience in fraud, risk, or trust & safety is a plus, but not required—we'll train you
Benefits
- Accelerated Growth Environment
- Top Tier Compensation Package
- Paid Time Off
- Comprehensive Benefits Package
- 401k
- Premium Health, Vision, and Dental Insurance options
Company Overview