Senior Account Administrator

OVERVIEW

 
Senior Account Administrator – Employee Benefits
Remote | Preference for PST and MST time zones 
 
At Alera Group, our Employee Benefits teams help organizations attract, retain, and engage their workforce through creative, compliant, and competitive benefits strategies. We’re seeking a Senior Account Administrator who will make a meaningful impact by delivering proactive client service, thoughtful benefits strategy, and a high-touch experience for both clients and employees.
 
About Alera Group
Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services.

With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

 
This role supports clients by ensuring benefits programs are administered accurately, aligned with strategic objectives, and compliant with all regulatory requirements. You’ll partner with internal teams and client contacts to deliver seamless execution, creative solutions, and a superior client experience.
 
Why Alera Group
Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction

Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries

Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way

RESPONSIBILITIES

What You’ll Do / Your Impact
Client Partnership & Service Excellence
Manage ongoing service needs for assigned employee benefits clients
Act as a primary point of contact for client inquiries, issues, and escalations
Work closely with Account Managers and Producers to support client satisfaction and retention
Prepare client‑facing materials including benefit summaries, open enrollment guides, and presentation materials
Operational & Compliance Excellence
Coordinate and support renewal processes, including data gathering, report preparation, and execution support
Assist with open enrollment planning and execution, including employee meetings and communications
Communicate with insurance carriers to resolve eligibility, billing, and claims issues
Maintain accurate client records in agency management systems
Ensure compliance with applicable regulations and internal processes
Growth & Retention
Support retention efforts by delivering timely, accurate, and responsive service
Contribute to positive client experiences that strengthen long‑term relationships

QUALIFICATIONS

What You Bring
Required
4+ years of experience in employee benefits or group insurance
Strong knowledge of medical, dental, vision, life, and disability plans
Experience working with insurance carriers and vendor partners
Proficiency in Microsoft Excel, Word, and Outlook
Excellent organizational, time management, and communication skills
Ability to manage multiple accounts and deadlines with strong attention to detail
Preferred
Life & Health insurance license or ability to obtain quickly
Experience in an agency or brokerage environment
Familiarity with compliance topics such as ACA, COBRA, and HIPAA
Core Competencies
Detail orientation
Accountability and follow‑through
Collaborative mindset
Client‑first thinking
Strong communication and organizational skills

ADDITIONAL INFORMATION

Compensation:Salary range: $64,000 – $65,000 per year
 
Benefits:Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.
 
Work Model:This role is Remote
 
Professional Development – Alera Group Academy
At Alera Group, growth isn’t left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.
You’ll have access to:
Role-specific learning paths

Leadership development programs

Technical and compliance training

Industry certifications and continuing education support

Peer learning and knowledge-sharing communities

Whether you’re deepening technical expertise or preparing for leadership, we’re invested in helping you grow.
Licensure & Certifications
This position may require:
Active State Life & Health License

Ability to obtain required licensure within 12 months of hire

Ongoing continuing education to maintain active status

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.
 
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Location Type

Remote