Senior Business Analyst, Operational Reporting
Contract long term up to 13 months
Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.
At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.
PRESTO is an electronic transit fare payment system in the Greater Toronto, Hamilton and Ottawa areas that eliminates the need for tickets, passes and cash. PRESTO serves more than 5 million customers across 11 transit agencies and processes over $2.5 billion in fares through 67 million boardings per month (pre-pandemic). Today, PRESTO offers one of the most globally advanced fare payment systems in the world having delivered new ways to pay for customers, including real time PRESTO Contactless with credit and Interac debit and PRESTO in Mobile Wallet across its transit agency clients, including the Toronto Transit Commission (TTC). Enhancing the customer experience through continuous improvement while working with our transit agency clients to support their needs, and maintaining a system that performs exceptionally, continue to drive PRESTO toward making transit better for all.
Our Payments division, Operations and ITSM Office is seeking a Senior Business Analyst, Service Analytics and Reporting to deliver and support the practice of iterative, methodical exploration of an organization's data – with an emphasis on automation, statistical analysis and application of data, information, knowledge, LEAN, wisdom framework – to build capability and enable the organization to make evidence based decisions, solve tactical problems and answer strategic questions through capturing, processing and analyzing data while extracting business insights.
What will I be doing?
- Designs and develops reporting tools to support Payments (PRESTO’s) ability to extract business insights and service performance
- Designs and develops dashboards for various audiences – executives, product owners, clients, Operations teams to support decision making and solving complex problems as they relate to service delivery
- Liaises with clients and vendors to understand the needs and capabilities of data mining, analysis and subsequent reporting and data interpretation
- Analyzes all available data sources to be used in support of desired reporting outcomes while adopting concepts around Big Data
- Integrates reports from various origins into meaningful dashboards that are fit for use and fit for purpose
- Recommends and makes use of reporting methods, best practices and frameworks
- Identifies opportunities to shift focus from data collection to embedding analytical functionality into systems and applications
- Explores, researches, makes recommendations and champions the use of advanced tools such as artificial intelligence and machine learning while demonstrating value to product owners, clients and other stakeholders
- Embrace new ways of knowing by rising business demand for analytics
- Liaise with clients and stakeholders on operational, tactical, strategic and executive levels to elicit requirements, engaging in feasibility studies, pilots and presenting final outcomes
- Champion new ways of knowing while leveraging advanced tools and challenging traditional methods and processes
- Identifies, develops, manages, and executes analytical projects designed to uncover areas of business opportunity for Payments stakeholders and Payments product owners and subsequently develop business recommendations
- Makes recommendations that promotes financial sustainability and promotes mandate of operational efficiency
What Skills and Qualifications Do I Need?
- Post-secondary degree in Computer Science, Information Systems, Engineering, Business Process Improvement, or a related discipline – or a combination of education, training and experience deemed equivalent
- Demonstrated experience as a Business Analyst, preferably in the transport or construction industry and / or the public sector
- Ability to perform data mining and interpret data by applying frameworks. Experience with computerized quantitative and analytical tools (e.g. data modeling, workflows, and business process analysis) and with MS Office (Outlook, Word, Excel, Visio, PowerPoint, Project, etc.)
- Ability to use variety of analytics tools including design of service management dashboards
- Oral/written/presentation communication skills
- Ability to identify continual improvement opportunities and champion them
- Working knowledge of project management methodologies and their applications with various stakeholders
- Working knowledge of gathering and documenting report requirements / methodology and processes. Experience with UAT
- Working knowledge of process optimization techniques
- Ability to elicit information from various stakeholders
Don’t Meet Every Requirement?
If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.
We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.
Accommodation:
We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email hr.recruitment@metrolinx.com.
Application Process:
All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.
Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.