Senior Business Analyst - Virtual Position

Description

Join our team and what we'll accomplish together

We're looking for a strategic Senior Business Analyst to lead business transformation and drive innovation across our national Door-to-Door and Call Centre teams. You'll lead pilot programs, harness AI tools to deliver data-driven insights, and guide cross-functional teams through digital initiatives—all while gaining exposure to cutting-edge generative AI platforms like TELUS FueliX.

Pilot Program & Strategic Leadership

Lead evaluation and analysis of compensation, Living Out Allowance, and SPIFF programs

Design pilot frameworks, define success metrics, and establish KPIs

Present business cases and scaling recommendations to executive leadership

AI & Technology Integration

Leverage generative AI platforms (TELUS FueliX and others) to enhance analysis and uncover insights

Mentor teams on AI tool adoption and best practices

Identify opportunities to embed AI solutions into business processes

Cross-Functional Collaboration

Partner with vendor, QA, data, and operations teams

Lead requirements workshops with diverse stakeholders

Serve as a bridge between business and technical teams

Analytics & Reporting

Conduct monthly strategic reviews with trend analysis

Generate actionable insights from complex datasets using business intelligence platforms

Create compelling dashboards and visualizations for executive decision-making

Support compensation reporting and payment processes

Process Improvement

Identify bottlenecks and recommend AI-assisted improvements

Develop business cases and ROI analyses for new initiatives

Build playbooks and best practice guides for team adoption

What you’ll do

Lead Innovation at Scale – Work with cutting-edge generative AI tools and directly shape how technology transforms operations for thousands of team members
Strategic Influence – Your analysis and recommendations inform executive decision-making and influence national program strategy
Visible Impact – Own end-to-end pilot programs from conception to enterprise-wide deployment; see your work directly influence business outcomes
Development & Growth – Mentor junior analysts, develop strategic and leadership skills, and build a portfolio of high-impact initiatives that position you for senior leadership roles

Qualifications

What you bring

Bachelor's degree in Business Administration, Information Systems, Engineering, Economics, or related field

7+ years as a Business Analyst (3+ in a senior/lead capacity)

Advanced proficiency with BI tools (Tableau, Power BI, or similar)

Expert-level Excel and SQL skills

Demonstrated experience leading pilots or innovation initiatives

Hands-on experience with AI/ML tools and generative AI platforms

Strong project management and executive communication skills

Ability to mentor junior analysts

Great-to-haves

Experience with TELUS FueliX or other generative AI platforms

Background in telecommunications, digital services, or technology

Experience managing distributed/remote teams

Fluency in French and English (verbal & written)