Senior Business Systems Analyst

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:
The Senior Business Systems Analyst partners with business and technology teams to design, implement, and optimize enterprise platforms such as Salesforce, ServiceNow, and Digital Experience/Digital Asset Management (DXP/DAM) solutions. This role translates business needs into clear functional requirements, supports platform delivery and integration, and ensures technology solutions drive measurable business and user outcomes.

Key Accountabilities
Lead end-to-end requirements gathering across business, digital, and operational workflows

Translate business needs into functional specifications for Salesforce, ServiceNow, and DXP/DAM platforms

Facilitate stakeholder workshops, interviews, and design sessions to align on solution outcomes

Partner with architects, developers, and integrators to support platform design and implementation

Manage and trace requirements throughout the project lifecycle, ensuring scope and quality control

Support vendor evaluation, RFP development, and SaaS solution selection

Coordinate and support system, integration, and user acceptance testing

Identify system or process gaps and recommend improvements that enhance efficiency and user experience

Key Skills & Experience
7–10+ years of experience as a Business Systems Analyst in enterprise or digital environments

Hands-on experience supporting Salesforce, ServiceNow, CRM, or DXP/DAM implementations

Strong expertise in requirements analysis, process modeling, and solution design

Experience working in SaaS and cloud-based platform ecosystems

Solid understanding of system integrations, APIs, and relational databases

Proven ability to collaborate with business leaders, technical teams, and external vendors

Exceptional communication, facilitation, and stakeholder management skills

Experience supporting digital transformation initiatives; non-profit experience is an asset

Compensation:
The target hiring range for this position is $90,729.60 to $113,422.40 with a maximum of $136,094.40.Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.