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Senior Change Management and Adoption Consultant

About WM Reply:

WM Reply is the Reply Group company specialising in improving employees day-to-day lives through modern workplace solutions and connecting consumers to products and experiences they love online. We support our clients from beginning to end; designing and building their solution and easing adoption. Making sure our clients are not just enjoying the benefits of the cloud but exploiting them as well.

We are recognised as leaders within Sitecore, Dynamics 365, Office 365 and the products within such as SharePoint, Power Platform, Yammer and Microsoft Teams. A Microsoft Gold Partner five times over! We have a colourful team who are famous for their imagination, delivery, passion for technology and most importantly, their pride in delivery. www.wm.reply.com  

Role Overview:

As a Senior Change Management and Adoption Consultant at WM Reply, you will help clients maximise the value of Microsoft workplace solutions by guiding them through effective change and adoption strategies. You’ll support organisations from initial solution design through to full adoption, ensuring they not only transition smoothly to the cloud but also fully leverage modern workplace technologies. Working with a creative and passionate team, you’ll deliver impactful change programmes across platforms like Office 365, SharePoint, Power Platform, and Microsoft Teams. As part of a leading Microsoft Gold Partner, you will play a crucial role in transforming day-to-day working experiences for employees.

Responsibilities:

• Lead end-to-end Change and Adoption programmes, from pre-sales through to delivery and embedding.
• Design and implement change management strategies aligned to client objectives.
• Shape and support pre-sales activity, including proposals, pitches and client workshops.
• Develop impactful communications and training strategies to drive adoption of Microsoft 365 and Modern Workplace technologies.
• Build and manage senior stakeholder relationships, confidently navigating complex environments.
• Lead workshops, engagement sessions and training activities across global audiences.
• Support and mentor junior consultants within the Change and Adoption practice.
• Champion the WM Reply brand through business development and thought leadership activity.
• Share best practice in Change Management across the wider consultancy.

About the Candidate:

• Degree qualified (2:1 or above) or equivalent professional experience.
• Significant experience delivering Change and Adoption initiatives within enterprise environments.
• Proven experience leading Microsoft 365 (Office 365) change programmes end-to-end.
• Commercial awareness, with experience contributing to proposals, pre-sales and business development activity.
• The ability to write clear communications, create compelling presentations and deliver engaging Change and Adoption campaigns.
• Strong stakeholder management skills — comfortable working with senior leaders and diverse global teams.
• Experience delivering technology-led change, ideally across Microsoft 365, SharePoint or related platforms.
• An understanding of Change Management methodologies such as ADKAR (or similar frameworks).
• Experience mentoring or managing other change professionals.

Reply is an Equal Opportunities Employer and committed to embracing diversity in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status or parental status or any other characteristic protected by the Law.  

Reply is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, please let us know of any Reasonable Adjustments you may need.