Senior Client Manager

About iiDENTIFii
iiDENTIFii powers innovators in remote biometric digital authentication, globally. We're looking for a Senior Client Manager to own and grow our most strategically important enterprise relationships at a pivotal point in our journey.

The Role
The Senior Client Manager is the commercial and relationship backbone of iiDENTIFii's enterprise portfolio — owning retention, driving growth, and serving as both the client's internal champion and iiDENTIFii's commercial face externally. Operating in a compliance-heavy environment, this role demands commercial sharpness, executive presence, and deep domain credibility in biometric identity verification and banking. This is not a reactive support role.

What You'll Do
Account Ownership & Client Relationship Management

Own a portfolio of enterprise clients (including tier-1 banks and FSPs) as the primary relationship lead

Build multi-level relationships from operational teams to C-suite and procurement decision-makers

Maintain structured Account Plans and conduct regular EBRs to ensure clients are realising measurable value

Monitor client health indicators proactively and coordinate cross-functional responses when needed

Retention, Renewal & Commercial Growth

Own the full renewal cycle — planning, negotiation, and execution — with strong retention outcomes
Identify and close upsell, cross-sell, and expansion opportunities across use cases, volumes, and integrations
Lead commercial conversations including pricing, contract amendments, and scope expansions
Maintain accurate CRM pipeline data and contribute to NRR targets through expansion revenue

Strategic Account Planning & Executive Engagement

Develop and execute tailored account strategies aligned to client objectives and iiDENTIFii's commercial goals

Engage at executive level to position iiDENTIFii as a long-term strategic partner, not just a vendor

Lead joint business planning sessions and navigate stakeholder dynamics, political changes, and competitive threats

Participate in industry forums and events to deepen relationships and raise iiDENTIFii's sector profile

Industry & Domain Expertise

Maintain deep knowledge of FICA, POPIA, FSCA, NCA, and the South African banking landscape

Stay current on digital identity, biometrics, KYC/AML, and fraud prevention trends

Engage credibly in technical product conversations and share market intelligence internally

Client Onboarding & Implementation Support

Lead the commercial and relationship dimensions of new client onboarding through to live implementation

Coordinate across solutions engineering, product, operations, and support to meet onboarding commitments

Define success criteria with new clients and ensure they receive the training and enablement to adopt at scale

Voice of the Customer & Internal Collaboration

Systematically capture client feedback and pain points to inform product and engineering prioritisation

Partner with marketing on case studies, testimonials, and co-marketing initiatives

Provide regular, data-driven portfolio reports to the COO and leadership team

What You Bring

7+ years in client management or account management within financial services, with a proven track record across tier-1 banks or major South African FSPs

Demonstrated ability to manage complex, multi-stakeholder relationships at senior and executive levels

Commercial ownership experience across renewals, upsells, and NRR targets — with the instincts to identify opportunity and manage revenue risk

Strong knowledge of FICA, POPIA, FSCA, NCA, and the broader South African banking ecosystem

Familiarity with digital identity, KYC/AML, onboarding, and fraud prevention as applied to FSPs

Proficiency in CRM tools and a data-driven approach to portfolio health and reporting

Exceptional communicator with executive presence and high emotional intelligence

Why iiDENTIFii
Join at a pivotal point in our growth journey — your contribution will directly and visibly shape our commercial success and client relationships globally.

Competitive salary and commission structure

Remote-first (Joburg-based)

Wellness perks and work-life balance prioritised

Diverse tech stack