**Senior Client Support Manager – Building the Operational Backbone for blithequark's Advisory Business**

Are you a seasoned customer support leader with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If you're a builder at heart, with a knack for translating complex advisory needs into seamless client experiences, we want to hear from you.

At blithequark, we're on a mission to make real-world business education accessible to everyone. Our advisory business is growing rapidly, and we need a Senior Client Support Manager to lead our Client Experience Associate (CEA) team in delivering fast, accurate, and white-glove support across every stage of the client journey. As a key member of our operations team, you'll play a critical role in shaping how thousands of business owners experience our advisory platform and helping lay the foundation for our next stage of scale.

**About blithequark**

blithequark is a dynamic and innovative company that's changing the way business education is delivered. We're committed to making high-quality education accessible to everyone, regardless of their background or location. Our advisory business is built on a foundation of trust, expertise, and a passion for helping entrepreneurs and business owners succeed.

**The Role**

As our Senior Client Support Manager, you'll lead a team of Client Experience Associates who serve as the first line of contact for our clients. Your primary responsibility will be to deliver exceptional support experiences that reflect excellence, empathy, and precision. You'll manage the day-to-day support execution, oversee the development of our CS Knowledge Base and internal SOPs, and ensure that all guided responses, chatbot flows, and AI-generated outputs align with our brand voice and current workflows.

**Key Responsibilities**

* Manage, coach, and develop the Client Experience Associate team to deliver accurate, on-brand responses across all channels
* Conduct 1:1s, performance reviews, and skill-building sessions focused on objection handling, technical troubleshooting, and tone calibration
* Own workload distribution, ensure adequate support during peak volume, and serve as the point of escalation for high-priority tickets
* Hire, onboard, and train new team members to full productivity in