Senior Customer Success Manager

Senior Customer Success Manager
Remote | EST Hours (Mon–Fri, 9AM–6PM) | Full-Time | Reports to Executive Leadership

Are you a strategic, people-centric leader ready to elevate the customer journey from start to scale? We’re hiring a Senior Customer Success Manager to champion long-term relationships and drive meaningful outcomes for our clients in a fast-paced, content-driven environment.

In this high-impact role, you'll take ownership of the entire customer lifecycle—from onboarding and activation to retention, expansion, and advocacy. You’ll act as a trusted advisor, process optimizer, and mentor while designing scalable systems that deliver consistent client value.

If you’re tech-savvy, detail-oriented, and thrive in remote-first teams, we want to hear from you.

What You’ll Be Doing

• Manage a portfolio of high-value client accounts, ensuring high engagement, satisfaction, and measurable success

  Lead onboarding and training experiences that create strong first impressions and early wins

  Serve as a strategic partner, aligning services with customer objectives and KPIs

  Develop and iterate on scalable workflows and SOPs using tools like HubSpot, Zapier, and Slack

  Monitor customer health via CRM insights and take proactive action to ensure retention and growth

  Partner with cross-functional teams to streamline service delivery and improve the overall experience

  Conduct regular check-ins, performance reviews, and strategic planning sessions with clients

  Source testimonials, referrals, and success stories to support customer marketing efforts

  Handle challenging client situations with empathy and professionalism

  Mentor junior CSMs and contribute to building a world-class customer success practice

✅ What You’ll Bring

• 4+ years of experience in Customer Success, Account Management, or Consulting—ideally in a digital services or content-focused business

  Proven success independently managing 10+ clients or projects

  Deep familiarity with CRM systems (HubSpot, Go High Level) and automation tools like Zapier

  Outstanding communication skills across calls, video, and async platforms

  Hands-on experience with Slack, Calendly, and other remote collaboration tools

  Process-driven mindset with strong attention to detail and a knack for setting expectations

  Data-savvy and results-oriented—able to spot trends, identify risks, and drive improvements

  Bonus: Experience with podcast production, content marketing, or onboarding in a media-centric context

  Must be available to work full-time during U.S. Eastern Time business hours

Why Join Us

• High-ownership role with direct impact on client success and company growth

  A supportive, collaborative team that values initiative, innovation, and transparency

  Opportunity to scale a mission-driven customer success function from the ground up

  Remote-first culture powered by smart tools and streamlined communication

  Originally posted on Himalayas