**Senior Data Analyst - Customer Experience - Remote at arenaflex**

**Unlock the Power of Data to Drive Exceptional Customer Experiences**

Are you a data-driven professional with a passion for customer experience? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further! arenaflex is seeking a highly skilled Senior Data Analyst to join our Customer Experience team, and we're excited to offer this incredible opportunity to the right candidate.

**About arenaflex**

arenaflex is a leading organization that's dedicated to delivering exceptional customer experiences. We believe that by putting our customers at the forefront of everything we do, we can create a better world for everyone. Our Customer Experience team is at the heart of this mission, working tirelessly to understand our customers' needs, identify areas for improvement, and drive meaningful change.

**The Role**

As a Senior Data Analyst on our Customer Experience team, you'll play a critical role in helping us make data-driven decisions that drive business growth and customer satisfaction. You'll be responsible for:

* Being the data expert on a balanced team that's engaged in a key CX initiative for the company
* Combining business and customer understanding with analytical expertise to make sound recommendations in your domain
* Continuous discovery and data exploration
* Understanding the data domain for your assigned initiative better than any other resource in the company – knowing what data is there, how to join it, and how to use it to tell stories, make decisions, and answer questions
* Tracking benefits of actions by the CX team using multiple stitched data sources
* Creating and maintaining advanced SQL queries that power dashboards
* Creating front-end dashboards in tools like Tableau
* Helping design the new CX data platform
* Creating base queries and documentation to assist business teams in connecting to this new data source
* Ad-hoc analytics requests

**Key Responsibilities**

* Establish reporting standards and best practices
* Architect and implement a reporting framework
* Oversee data mining efforts
* Develop programs, methodologies, and files for analyzing and presenting data
* Collaborate with stakeholders, developers, UX designers, and end-users to determine requirements
* Data analysis, development of SQL scripts, stored procedures & triggers, and report generation
* Develop programs, methodologies, and files for analyzing and presenting data
* Data cleansing/validation
* Prepare data load scripts for mass data load from various data sources
* Use of varied database applications/analytical tools
* Enhancements/modifications to systems and procedures

**Requirements**

* Direct Manager/Direct Reports: Position reports to Sr. Engineer or Sr. Manager
* Travel Requirements: Typically requires overnight travel less than 10% of the time
* Physical Requirements: Most of the time is spent sitting in a comfortable position, and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.
* Working Conditions: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

**Minimum Qualifications**

* Must be eighteen years of age or older
* Must be legally permitted to work in the United States

**Preferred Qualifications**

* 1-2 years of data analysis experience (4-6 years for senior position)
* 1-2 years experience in data management, process analysis, and improvement
* Ability to handle and prioritize multiple tasks
* Outstanding written and verbal communication skills
* Effective interpersonal and problem-solving skills

**Education**

* The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job

**Competencies**

* Superior interpersonal skills and ability to collaborate actively and work in a team environment
* Commitment to organized, high-quality deliverables
* Ability to mentor colleagues on standards, best practices, and new technology concepts
* Understanding of usability best practices and user design
* Creative approach to problem-solving, innovation, and issue resolution
* Excellent verbal and written communication skills
* Self-motivated and self-managed with a high degree of analytical ability and intellectual curiosity

**What We Offer**

* A dynamic and supportive work environment
* Opportunities for career growth and professional development
* Competitive compensation and benefits package
* Recognition and rewards for outstanding performance
* A chance to work with a talented team of professionals who are passionate about customer experience

**How to Apply**

If you're a motivated and talented data analyst who is passionate about customer experience, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to . The application window is anticipated to be closed on April 21, 2024.

**Learn More About arenaflex**

To learn more about arenaflex and our commitment to customer experience, please visit our website at .

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