Senior Desktop Support Analyst - Level 2 (Helpdesk)

Senior Desktop Support Analyst - Level 2 (Helpdesk)

Remote Role US based About Elevate

Elevate LLC is a next-generation professional services platform built to partner with entrepreneurial, growth-focused accounting, tax, and advisory firms. Our mission is to empower firms and their leaders by providing capital, operational support, technology, and strategic guidance to help them scale while preserving their independence and culture. Role Overview

We are seeing a Senior Desktop Support Analyst to provide advanced technical support and operational oversight for Elevate’s in‑house IT function. This role handles complex troubleshooting, integrations support, and system administration tasks. This position plays a key role in firm integrations, IT standardization, security posture, and process improvement across the Elevate platform. Key Responsibilities

Advanced End‑User & Systems Support

Serve as the first point of contact for IT support requests

Resolve complex hardware, software, and access issues

Troubleshoot basic hardware, software, and access issues

Support Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive)

Assist users with laptop, monitor, printer, and peripheral setup

Escalate complex issues as needed

Troubleshoot SaaS applications and third‑party tools Onboarding, Offboarding & Integrations

Lead IT onboarding/offboarding processes

Support IT aspects of acquired firm integrations

Standardize systems, access, and device configurations across firms

Partner with HR, Platform Ops, and external IT vendors Systems, Security & Compliance

Administer endpoint security tools (e.g., CrowdStrike, Microsoft Defender)

Monitor device compliance, patching, and updates

Support audits, access reviews, and compliance initiatives

Identify and mitigate IT and security risks Process Improvement & Documentation

Develop and maintain IT SOPs and documentation

Identify recurring issues and recommend tooling or process improvements

Assist in evaluating and implementing new IT systems

Train and mentor Help Desk I team members Qualifications & Experience

3–6 years of experience in IT support, desktop support, or systems administration

Strong Microsoft 365 administration experience

Experience with endpoint security, device management, and SaaS environments

Prior experience supporting professional services or multi‑entity organizations preferred

Relevant certifications (Microsoft, CompTIA, etc.) a plus Compensation & Benefits

Compensation for this role is based on experience and is aligned with market rates. We value our team members and are committed to their success and well-being. As part of our comprehensive benefits and compensation package, we offer: Medical, Dental, and Vision plans

401(k) plan

Generous Paid Time Off (PTO)

Paid Firm Holidays

Discretionary Performance Bonus Eligibility for benefits is determined based on position, hours worked, and other criteria. Specific details will be provided during the hiring process. Elevate and its related subsidiaries are equal opportunity employers.

The Firm is committed to providing equal employment opportunity to all persons in connection with hiring, assignment, promotion, compensation or other conditions of the employment relationship regardless of race, color, age, sex, marital status, disability, pregnancy, citizenship, philosophy/religion, national origin, sexual orientation, gender identity, military or veteran status, political affiliation or belief,

or any other status protected by federal, state or local law.

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