Senior Director, Project Management Office
Medable's mission is to get effective therapies to patients faster. We provide an end-to-end, cloud-based platform with a flexible suite of tools that allows patients, healthcare providers, clinical research organizations and pharmaceutical sponsors to work together as a team in clinical trials. Our solutions enable more efficient clinical research, more effective healthcare delivery, and more accurate precision and predictive medicine. Our target audiences are patients, providers, principal investigators, and innovators who work in healthcare and life sciences.
Our vision is to accelerate the path to human discovery and medical cures. We are passionate about driving innovation and empowering consumers. We are proactive, collaborative, self-motivated learners, committed, bold and tenacious. We are dedicated to making this world a healthier place.
1. Responsibilities
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Define and implement the vision and strategy for the PMO, aligning it with the organization’s overall objectives
Ensure all projects are managed effectively, achieving milestones, and delivering value to stakeholders
Oversee the P&L for the Solution Management group, ensuring that financial targets are met while delivering high-quality solutions
Manage relationships with outsourcing partners, ensuring that external resources are effectively integrated into project teams. Optimize the balance between in-house and outsourced talent to enhance scalability while controlling costs
Develop and maintain a scalable bench resource model via outsourcing to allow for rapid scaling of project teams, minimizing fixed resource costs, and maximizing flexibility
Oversee capacity modeling and resource allocation across projects, ensuring the right mix of skills and resources are available to meet project demands
Continuously evaluate and refine project management processes, methodologies, and tools to enhance efficiency and effectiveness
Establish and monitor KPIs for project performance, ensuring transparency and accountability
Provide regular updates to senior leadership on the status of key projects, financial performance, and the overall health of the PMO
Lead, mentor, and develop a high-performing team of Solution Managers, Project Coordinators, and support staff
Work closely with other departments (e.g., Technical Solutions, Sales, and Customer Success) to align on priorities and deliver integrated solutions to customers
Foster a culture of customer-centricity, ensuring that project outcomes meet or exceed customer expectations
Lead the adoption of best-in-class project management tools and technologies
Other duties as assigned
2. Experience
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Minimum of 12 years of related experience or a combination of education and experience
Experience leading project implementations and product configurations to meet client requirements and ensure objectives, goals, and commitments are met
Working knowledge of GCP/ICH guidelines and the clinical development process
Demonstrates experience in interpretation of client requirements to prepare and document design specifications
Experienced in creating and managing project plans
Experience with clinical trials (ePRO, EDC, mobile) or healthcare software solutions
3. Skills
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Strong analytical, planning, and organizational skills with an ability to manage competing
demands
Adept at solving complicated technical problems and conversing with clients
Ability to effectively organize and manage multiple assignments with challenging timelines
In-depth knowledge and understanding of business needs with the ability to establish/maintain a high level of customer trust and confidence
Ability to adapt and adjust to changing priorities
Ability to understand and interpret clinical trial documentation such as protocols, clinical data models, and other eClinical data collection instruments
Excellent oral and written communication skills and experience interacting with both
business and IT individuals at all levels including the executive level
Creative approach to problem-solving with the ability to focus on details while maintaining the “big picture” view
Proven ability to mentor and grow other members of the team
Smartsheets or equivalent project management software
Google Docs, Sheets, and Slides or equivalent office software
JIRA or equivalent bug-tracking software
4. Education, Certifications, Licenses
Bachelor’s degree, or the equivalent experience.
5. Travel Requirements
As required.
At Medable, we believe that our team of Medaballers is our greatest asset. That is why we are committed to your personal and professional well-being. Our rewards are more than just benefits - they demonstrate our commitment to providing an inclusive, healthy and rewarding experience for all our team members.
Flexible Work
Remote from the start, we believe in a flexible employee experience
Compensation
Competitive base salaries
Annual performance-based bonus
Stock options for employees, aligning personal achievements to Medable's success
Health and Wellness
Health and insurance coverage
Wellness program (Mental, Physical and Financial)
Recognition
Peer-to-peer recognition program, celebrating achievements and milestones
Community Involvement
Volunteer time off to support causes you care about
Medable is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or would like to request an accommodation due to a disability, please contact us at hr@medable.com.