Senior Director, Strategic Partnership Management & Program Operations

Senior Director, Strategic Partnership Management & Program Operations

Pathstream | Remote, USA

Pathstream is looking for a Senior Director or Strategic Partnership Management & Program Operations to own and grow our strategic relationship with a Fortune 50 client end-to-end. This is a high-visibility, cross-functional role at the intersection of strategy, analytics, relationship management, and execution. You'll work directly with the CEO to steward this partnership and our network of employer partners, and serve as the internal champion for our programs — aligning teams and ensuring we're hitting the outcomes our client and their learners depend on.

On a day-to-day basis you'll work closely with our operations and marketing teams to drive execution, while also identifying longer-term opportunities for our engineering, product, and learning design teams to tackle. You won't need day-to-day direction — you'll bring it.

This is a full-time position based out of our HQ in San Francisco, CA or remote, US and reports to Jo-Ann Tan, COO.

WHAT YOU'LL DO

Strategic Enterprise Client Relationship Management & Business Development

Serve as the primary day-to-day point of contact for our Fortune 50 client stakeholders — building trusted relationships at multiple levels and translating their feedback and requirements into internal action

Identify, pursue, and grow relationships with relevant business partners to support the program

Represent Pathstream's interests confidently and diplomatically; navigate competing priorities with clarity and care

Draft and review internal and external communications related to the client relationship — from executive updates to partner-facing summaries

Operational Leadership & Program Management for Client Success

Directly guide our operations and marketing teams on an ongoing basis — diagnosing what's driving or inhibiting recruitment, program completion, user engagement, and job placement, and directing team focus accordingly

Track program performance closely: understand the data, identify insights, and ensure the team is intervening effectively when metrics need attention. Anticipate risks and surface tradeoffs early; proactively drive course corrections without waiting to be escalated to

Evaluate and give substantive feedback on learner-facing marketing — bringing strong instincts on what drives quality applications, program completion, sustained coaching engagement, and ultimately job placement; hold the bar on campaign strategy, not just execution

Identify longer-term opportunities and surface them to our engineering, product, and learning design teams

Continuously translate learnings about what's working — and what isn't — into more efficient, scalable operational processes and systems"

WHAT WE'RE LOOKING FOR

7+ years in program management, strategic partnerships, or a related role — ideally with experience managing a large enterprise or consumer-facing partner

Strong analytical skills: you're comfortable pulling and interpreting data and communicating findings clearly to non-technical audiences

Exceptional written communication — you can write a crisp executive summary, a thoughtful partner email, or substantive feedback on a marketing campaign

Proven track record of driving alignment across multiple internal teams without direct authority

Strategic thinker who can zoom out to set direction and zoom in to unblock execution

Strong intuition for consumer-facing marketing strategy — you can assess whether a campaign will drive the right learner behaviors and push back when it won't

Comfortable with ambiguity; you're energized by broad ownership, not intimidated by it

Experience working with or at large enterprise partners; prior strategy consulting experience a plus

WHAT WE OFFER

Transparent and social culture, challenging work, fast learning cycles, practical training, and meaningful feedback

Strong sense of ownership and strategic work that impacts our product, users, colleagues, business, and world

Competitive salary commensurate with experience

Tier 1 (SF Bay/NYC Metro): $177,000–$206,000
Tier 2 Geo: $160,000–$185,000
Tier 3 Geo: $142,000–$165,000
Bonus eligible

 Comprehensive benefits package

100% employer-paid medical, dental, and vision insurance coverage for you and 50% for your partner/spouse and dependents

Health, commuter, and parking flexible spending accounts

Employee Assistance Program (mental health, financial health, legal support, and more)

Free access to wellbeing apps like Ginger and Headspace 

Flexible paid time off and paid holidays

Generous paid parental leave 

Short and long-term disability insurance

Annual professional development budget

Company-provided laptop

Remote-first culture

Life insurance (100% company paid)

401(k)

COMMITMENT TO DIVERSITY AND INCLUSION

Our company values diversity and believes diverse teams make innovation possible. We work on complex, difficult problems with no linear or clear solutions. We need a diverse team that can bring different perspectives and approaches, and whose experiences reflect the full set of stakeholders we seek to serve. As such, Pathstream is an equal opportunity employer. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply.

SAN FRANCISCO FAIR CHANCE ORDINANCE

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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