Senior Field Service Engineer – Flow Cytometry (Midwest United States)

Salary Range

$100,000 – $150,000 annually, commensurate with experience, skills, and geographic location. Comprehensive benefits package offered.

Position Summary

The Senior Field Service Engineer – Flow Cytometry is responsible for providing advanced on-site and remote service support for flow cytometry instruments, with primary responsibility for customers located throughout the Midwest region of the United States. This role serves as a technical expert and escalation point for complex service issues, supporting instrument installation, preventive maintenance, troubleshooting, and repair while delivering exceptional customer service.

Key Responsibilities

Field Service & Technical Support

• Install, maintain, troubleshoot, and repair flow cytometry instruments and associated optics, fluidics, electronics, and software

• Perform advanced diagnostics to resolve complex instrument performance issues

• Execute preventive maintenance, calibrations, upgrades, and validations per manufacturer specifications

• Serve as an escalation resource for junior field service engineers and technical support teams

• Provide remote technical support in addition to on-site service

Customer Engagement

• Deliver professional, high-quality service to customer laboratories throughout the Midwest region

• Train customers on instrument operation, care, and routine maintenance

• Communicate clearly regarding service findings, corrective actions, and instrument performance

• Build and maintain strong customer relationships

Documentation & Compliance

• Accurately document service activities, troubleshooting steps, and parts usage

• Ensure compliance with quality system requirements, safety standards, and regulatory guidelines

• Provide feedback to engineering, quality, and product teams regarding recurring issues

Cross-Functional Collaboration

• Collaborate with applications, sales, technical support, and engineering teams

• Support installations, demonstrations, and customer onboarding activities within the assigned region

• Contribute technical input for service and product improvements

Required Qualifications

• Bachelor’s degree in engineering, biology, biomedical sciences, or related technical field, or equivalent experience

• 5+ years of hands-on field service experience with flow cytometry instruments

• Strong understanding of flow cytometry principles, optics, lasers, detectors, fluidics, and software

• Proven ability to troubleshoot complex electromechanical and optical systems

• Excellent customer-facing communication and problem-solving skills

• Ability to travel frequently within the Midwest region (50–75%)

• Valid driver’s license

Preferred Qualifications

• Experience servicing flow cytometers from major manufacturers (e.g., BD, Beckman Coulter, Thermo Fisher, Sony, Miltenyi)

• Experience supporting high-parameter or spectral flow cytometry systems

• Background working in regulated environments (clinical, biotech, pharmaceutical, or academic labs)

• Familiarity with regulated quality systems such as ISO or FDA

Competencies & Attributes

• Advanced technical troubleshooting and diagnostic expertise

• Strong organizational and time management skills

• Professional, customer-focused approach

• Ability to mentor junior engineers

• Comfortable working independently in a field-based role

Work Environment

Field-based position with primary responsibility for customer sites across the Midwest United States. Frequent regional travel, including overnight stays, is required.

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