Senior Finance Manager, Customer Success
Job Requisition ID #
Position Overview
At Autodesk, we empower innovators everywhere to design and make a better world. As a Senior Finance Manager, Customer Success Management, you will play a critical role in supporting this mission by partnering with Customer Success leaders to drive sustainable, customer-centric growth across Autodesk’s Enterprise and Subscription business. You will report to the Senior Finance Director for Customer Success Finance organization and will be the main business partner for the Vice President, Customer Success Management.
This role sits at the intersection of finance, strategy, and customer outcomes. You will help shape financial strategy for post-sales motions including token consumption, usage, offering renewals and expansion, while enabling data-driven decisions that improve customer value, efficiency, and long-term ARR growth.
Location: Any US / Remote
Responsibilities
Strategic Business Partnership
Act as the primary finance partner to the Customer Success Management VP and leadership team, providing trusted financial guidance and strategic insight
Support Autodesk’s shift toward customer lifecycle value by aligning financial plans with customer success, retention, and adoption strategies
Influence investment decisions that improve customer outcomes while balancing growth, efficiency, and margin objectives
Financial Planning, Forecasting & Modeling
Lead annual planning, monthly forecasting, and long-range planning for the Customer Success organization
Own and analyze key SaaS metrics such as gross and net retention, churn, renewals, expansion, cost-to-serve, token consumption, usage and value delivery
Partner with Customer Success Leadership to establish annual token consumption and customer usage targets, ensuring alignment with customer value realization, adoption goals, and Autodesk’s consumption-based business models
Develop financial models to evaluate customer offerings, operating and capacity models, and the impact of any go-to-market changes
Performance Insights & Storytelling
Deliver clear, executive-ready insights that connect financial performance to customer outcomes and strategic priorities
Analyze variances, trends, and risks, and proactively recommend actions to leadership
Partner closely with WW Sales Finance and RevOps as needed to ensure alignment across the customer lifecycle
Operational Excellence & Scale
Drive simplification, automation, and standardization of financial processes and reporting
Ensure strong financial governance, accuracy, and compliance across Customer Success financials
Support transformation initiatives, new business models, and potential M&A integration impacting Customer Success
Leadership & Culture
Mentor and develop finance team members
Model Autodesk values by operating with integrity, curiosity, and a collaborative, inclusive mindset
Foster strong cross-functional relationships built on trust and accountability
Minimum Qualifications
Bachelor’s degree in Finance, Accounting, Economics, or related field
12+ years of progressive experience in Finance, including FP&A and senior business partnering roles
Strong understanding of subscription and SaaS business models
Experience supporting Customer Success, Services, or post-sales organizations
Advanced financial modeling, analytical, and problem-solving skills
Excellent communication skills with the ability to influence senior leaders
Preferred Qualifications
MBA, CPA, or CFA
Experience in a global, matrixed, enterprise technology company
Familiarity with planning and analytics tools such as Anaplan, Adaptive and Power BI
Proven track record of driving changes in fast-evolving or transformative environments
SQL and Sigma experience a plus
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.